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I just changed my Master Password, but my browser extension doesn't recognize it (Windows)

dteare
dteare Agile Founder
in Knowledge Base & FAQs

In some cases, the 1Password browser extension might not recognize when you change your Master Password in the main application, or if you start using a different data file. In these cases, the extension might get stuck on the "Initializing..." message (pictured).

This is a bug we're working on squashing. In the meantime, to fix the problem you can reinstall or "reset" your browser extension. Here are instructions for each browser:

Step 1: Delete your current extension

Simply dragging the 1Password button out of your browser's toolbar does not actually uninstall the extension (this goes for any extension you use, not just ours). To truly uninstall the 1Password extension, follow these steps:

Firefox

  • In Firefox, open a new tab or go to an open tab in Firefox, and type about:support in the address bar and hit return.
  • When it comes up, you should see 'Profile Directory' listed near the top, with a button that says 'Show Folder'. Click that.
  • Move the OnePassword.sqlite file you see there to the desktop.

Then, quit Firefox.

Once everything is working well, you can safely move the OnePassword.sqlite file on the desktop to the trash.

Chrome

In Chrome, right-click the 1Password extension button, and select 'Remove'.

Safari

In Safari, select Safari > Preferences from the menu bar. On the Extensions pane, click on 1Password in the list of extensions then the "Uninstall" button.

Step 2: Reinstall your extension(s)

  1. Open 1Password and unlock it with your Master Password.
  2. Select 1Password > Preferences > Install Browser Extensions from the menu bar.
  3. Reinstall extensions for any browser(s) you use and they should now recognize your new Master Password.
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