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New logins not showing up in 1password

padimark
padimark
in Windows
Hi

I am using the trail version of 1 password in Chrome. When I create new logins using the extension in Chrome these are not showing up in my actual 1 password application? I see someone had this issue previously with no solution posted.

Thanks

Mark
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Comments

  • khad
    khad Social Choreographer ✭
    Welcome to the forums, Mark. Thanks for trying 1Password. I'm sorry that you are having this problem.



    Do you see a red badge on the 1Password toolbar button in Chrome?



    Please follow the steps in the User Guide as they resolve the issue 99% of the time:



    http://help.agilebits.com/1Password_Windows/helper-not-connected.html



    Note especially the page linked from step 7 about configuring some antivirus, malware, and security applications:



    http://help.agilebits.com/1Password_Windows/antivirus-configuration.html



    Please let me know how it goes.
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  • Stefan von Dutch
    Stefan von Dutch Community Moderator
    Please remove (and then re-install) our Chrome add-on. This solved the problem for someone else the other day.
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  • DBrown
    DBrown ✭
    [quote name='Stefan von Dutch' timestamp='1328263045' post='57964']

    Please remove (and then re-install) our Chrome add-on.

    [/quote]



    ...as noted in step 3 of the "troubleshooting" article that Khad linked.
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