can't open 1password except in chrome

coleen

I have 1password installed and I always could click on the icon on my desktop and enter my password and get in. Recently, whenever I click on the icon I get a window that pops up and says"welcome to 1password. What would you like to do? Create new data or open existing data" ? When I click on "open existing data" I get this message.............C/users/coleen/documents/1Password is not a 1Password Data Folder" Should I uninstall and reinstall? Is this some new thing with a new version? If I am using Chrome I can get in through that browser, but not through my desktop like I used to. What's up?

khad

I'm sorry that you're having this problem, Coleen. Were you syncing with Dropbox before?



It is possible that you renamed it, but by default a 1Password data folder is called [font=courier new,courier,monospace][b]1Password.agilekeychain [/b][/font](including the[font=courier new,courier,monospace][b] .agilekeychain[/b][/font] part). Do you see a folder by that name in your Dropbox folder (if applicable), or your Documents folder?



It will have three folders inside it called [font=courier new,courier,monospace][b]a[/b][/font], [font=courier new,courier,monospace][b]config[/b][/font], and [font=courier new,courier,monospace][b]data[/b][/font].



[img]https://img.skitch.com/20120218-kr87qg5y5krtg6tr9fd446fwpd.png[/img]

If your data folder is not called 1Password.agilekeychain, you'll want to highlight the folder that contains those three folders as shown in the screenshot.



If you're still having trouble, please let me know. (Regardless of whether the problem is resolved or not, please also let me know if you were using Dropbox.)

coleen

I do not use dropbox that I know of. How would I find this out? In my documents there is the 1Password folder. In this folder is a folder called 1Password.agilekeychain and inside that folder is a folder called data. I do not have a folder called a nor a folder called config. Now when I click on the 1password.agilekeychain folder it tells me the same thing I sent you but it also tells me changing the master password in the Mac version might correct this problem. I do not have a mac

Stefan von Dutch

Sounds like your 1Password Data is corrupt. Have you tried repairing it?



[i]File > Repair 1Password Data[/i]



After repairing it, if you still cannot open your 1Password Data, you might need to restore a recent backup.

coleen

How do I repair the data? And how would I restore a recent backup? I don't think I have any backups. All my data is in Chrome 1Password, however.

Stefan von Dutch

[quote name='coleen' timestamp='1329942333' post='58389']

How do I repair the data?

[/quote]



File > Repair 1Password Data



[quote name='coleen' timestamp='1329942333' post='58389']

How do I repair the data? And how would I restore a recent backup? I don't think I have any backups. All my data is in Chrome 1Password, however.

[/quote]



Backup > Restore 1Password Data from Backup





[quote name='coleen' timestamp='1329942333' post='58389']

I don't think I have any backups

[/quote]



Everybody has backups, because we create them automatically.

coleen

OK, I did find dropbox on my computer 1.1.31 created May 10, 2011 and when I left click I am asked if I want to run this file.????



In my documents Iibrary I found 1passwordagilekeychain folder and when I left click on that I get a data folder which is empty. Under the 1passwordagilekeychain folder there is a folder called backups. Should I just click on "restore" to restore the most recent backup? . I never could find this "file>repair 1 password data" to repair my data. Where do I find that to click on? Sorry to be so difficult. It truly took me an hour to figure out how to find the backups! I was pretty excited about that but don't want to click on anything I should not

Stefan von Dutch

[quote name='coleen' timestamp='1330400680' post='58481']

In my documents Iibrary I found 1passwordagilekeychain folder and when I left click on that I get a data folder which is empty.

[/quote]



You need to open the .agilekeychain folder (not the .agilekeychain\data folder). If 1Password does not want to open the .agilekeychain folder, then it is corrupt and you'll need to restore a backup. Starting with 1.0.9.279 there's a button for this on the Welcome screen.