This is a staging forum for AgileBits, not an official support forum. Visit http://discussions.agilebits.com instead.

Firefox app not working--unless it's me!

Dnash
Dnash
in Windows
I downloaded the new Firefox app that I use with my work computer--Windows XP. But when I tried to use it to log into an account, it started counting and never stopped counting. And never opened the account. What happened?
Flag

Comments

  • khad
    khad Social Choreographer ✭
    edited March 2012
    Welcome to the forums, Dnash. I'm sorry that you are having this problem.



    Please ensure that you are up to date with 1Password (1.0.9.288), Firefox (11.0), and the 1Password Firefox extension (3.9.0).



    If you are still having trouble, could you please email us your Diagnostics Report? If you have an email client installed, you can send the report more easily by selecting Help > Diagnostics Report > E-mail to Agile. If you don't have a desktop email client, you can select Help > Diagnostics Report > Export to File. Then open your webmail, create a new message to support@agilebits.com, and just upload the exported file as an attachment to that message.



    Please include a link to this thread in your email message so that we can "connect the dots."



    Thank you!
    Flag