Inconsistent data between 1PW application and browser plugin

ocjlb

Weird issue. When trying to log into a secure website, I can successfully use the addin for FF, locate my credentials, and log in correctly. However, when I use the Win application directly, I cannot even locate the credentials that I just used for the website using the addin. I can't locate the credentials using the search feature, and cannot find the credentials when browsing the list.



One of the things I do when saving credentials is to include in the name of the logon my actual logon ID. In the case mentioned above, the logon ID is a specific string of numbers, which is unique across all logons, so it should be easy to search for using the standalone application. For example, I could have a logon ID like "UserID (123456)" for site www.mysite.com. Using the browser addon, if I navigate to www.mysite.com, "UserID (123456)" is found and I can log in just fine. However, when I use the standalone app, I cannot even locate this record at all, either via searching for 123456, or by browsing.

khad

It sounds like the Helper is not connected which is how the data stays in sync between the main app and the extension.



Please try each step in the troubleshooting guide which should resolve the problem for you:



http://help.agilebits.com/1Password_Windows/helper-not-connected.html



Specifically, note step 7 if you are running antivirus, anti-malware or "Internet security suite" software:



http://help.agilebits.com/1Password_Windows/antivirus-configuration.html



If you are still having trouble, step 8 explains how to send us a Diagnostics Report which we would need to further troubleshoot the issue.