Mountain Lion requires the latest version of 1Password

schralp

Just installed OS X 10.8 with Safari 6.0. Installed latest browser extension from 1Password 3.8.18 and the extension does not work with the browser. After it asks for password I get a never ending connecting message? Ideas? The app works fine; just not the extension (which is my primary method of using 1Password). Help.....

khad

Welcome to the forums, schralp! You are running a version of 1Password from March. Please [url="http://support.agilebits.com/kb/1password-38-for-mac-from-agilebits-website/how-to-update-1password-38-for-mac-from-agilebits-website"]update to the current version[/url] which is compatible with Mountain Lion.



If we can be of further assistance, please let us know. We are always here to help!

alcass

I don't remember if I purchased 1password from the Apple store or your web site, how can I tell?

khad

Welcome to the forums, alcass!



Please see this support article for help determining the version of 1Password you are using:



[url="http://support.agilebits.com/kb/troubleshooting/which-version-of-1password-am-i-using"]http://support.agile...word-am-i-using[/url]



Or you could just try the steps in the support article to which I linked above:



[url="http://support.agilebits.com/kb/1password-38-for-mac-from-agilebits-website/how-to-update-1password-38-for-mac-from-agilebits-website"]http://support.agile...ilebits-website[/url]



If you don't see "Check for Updates" in the 1Password menu as shown in that screenshot, then you are using the version from the Mac App Store. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



Please let me know if there is anything else I can help with.