Firefox 14 Plugin - login list missing

Ralf Stockmann

Hi, on one of my two Windows 7 machines I see a strange behavior in the Firefox 14 extension. See screenshot: both machines run the actual Version of both 1Password and the Firefox extension. In A everything is ok, but B refuses to display the login list. Both rely on the same Dropbox data, and in the 1Password app of B everythings's just fine. Odd enough, the connection in B seems to be ok hence it offers logins if I visit sites with stored passwords. Any suggestions why this happens and what I could do to fix it? Re-installing 1password and the extension on machine B didn't help.



Best,

Ralf

khad

Welcome to the forums, Ralf! I'm sorry that you are having some trouble.



Let's try [b]completely[/b] removing and reinstalling the Firefox extension. Other browsers handle the removal of the SQLite file automatically, but you will need to do this manually for Firefox:



1. Open Firefox.

2. Remove the 1Password extension.

3. Enter [font=courier new,courier,monospace][b]about:support[/b][/font] in the address bar and press Return.

4. Click the "[b]Show Folder[/b]" button.

5. Quit Firefox.

6. In the Explorer window that opened, go up one level in the file hierarchy.

7. Move the [font=courier new,courier,monospace][b]OnePassword.sqlite[/b][/font] to your desktop.



​Then reinstall the Firefox extension from 1Password for Windows' preferences on the Browsers tab.



[i]Once everything is working well, you can safely move the [font=courier new,courier,monospace][b]OnePassword.sqlite[/b][/font] file on the desktop to the trash.[/i]



Please let me know how it goes.