Trouble logging in to onlineaccess.ca

GGSA

While I can access MasterCard direct access is denied when I try 1Password. I get a message "Banking on line not available" The bank is MBNA. Grateful for any suggestions.

khad

Welcome to the forums, GGSA! Thanks for taking the time to contact us. I'm sorry that you are having some trouble.



Unfortunately, I'm not certain that I understand what you mean when you say you can "access MasterCard" or that "direct access is denied". Could you help me understand a bit more about what is happening? Are you are trying to save/fill a Login item or Credit Card item? What is the exact URL where you are having trouble? Please describe in as much detail as possible the steps you are taking, and what you are [not] seeing happen. A [url="http://take-a-screenshot.org"]screenshot[/url] might help as well. As the saying goes, "A picture is worth a thousand words." <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



With some additional information from you we can then provide you with specific assistance.



Thanks!

GGSA

I set up my MasterCard complete with password on 1Password. When I click on it the URL below the "Unavailable" message appears. However when I go direct to my MasterCard account I get immediate access. I have no problem with any of my other logins. Maybe mbna, whose MC I am using, is blocking 1Password?



https://www.onlineaccess.ca/NASApp/NetAccess/verifyCustAdditionalInfo.action



[b]Online Banking Service Unavailable[/b]



[img]webkit-fake-url://BBE55CA9-08A9-4C7F-9A61-A83431F414C0/home_welcomeseparator.gif[/img]

[img]webkit-fake-url://BBE55CA9-08A9-4C7F-9A61-A83431F414C0/transparent_spacer.gif[/img] [color=#333233]

Our Online Banking service is not available at this time. We apologize for the inconvenience.[/color][color=#333233]

Please call Customer Service at [b]1.800.404.1319[/b] for assistance.[/color]

khad

You're trying to access a URL that is not available unless you first enter through the main login page.



Change the URL in the Login item to the first page of the login process:



https://www.onlineaccess.ca/NASApp/NetAccess/LoginDisplay



You cannot go directly to step 2 of the login process (entering your password) without first going through step 1 (entering your username).

GGSA

That worked.Thanks!

khad

Great news! Thanks for letting me know that everything is working well. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



If we can be of further assistance, please let us know. We are always here to help!