Can't update software

robert13joseph

When trying to update I get a (Windows) meassage:



"http://agilewebsolutions.com/autoupdate/check?product=1PWbuidnum=177platform=5.1.2600locale=Englishallow_betas=NO" is currently unavailable.

The web site might be experiencing technical difficulties, or you may need to adjust your internet connection settings.



I don't have problems updating other software programs

khad

Welcome to the forums, Robert! (Or should I call you Joseph?) <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/biggrin.png' class='bbc_emoticon' alt=':D' />



I'm sorry that you are having some trouble.



The URL you posted indicates that you are running a version of 1Password from over a year and a half ago. There have been 66 news versions since then which included some new update code. it is not possible to skip that many updates and have autoupdate work properly. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/wink.png' class='bbc_emoticon' alt=';)' />



Please download the current version directly:



http://agilebits.com/downloads



Once you are running the current version, please be sure to stay up to date so you don't fall behind and miss out on updates again.



If we can be of further assistance, please let us know. We are always here to help!

robert13joseph

Hi Khad. Thanks for your help. When I install the current version, how do I make sure my data stays intact?

Regards

RRobert

khad

You data is stored separately. It is not tied to the app directly. Think of it like installing, removing, or upgrading Microsoft Word. It doesn't affect all the Word documents on your computer, just the application. Same thing with 1Password. You data is not affected by installing, removing, or upgrading the 1Password application. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



Download and install the current version of 1Password directly from our website:



http://agilebits.com/downloads



You should be all set once you do.



Cheers,

robert13joseph

Hi Khad. All good now. Thanks a lot.

Robert

khad

Great news! Thanks for letting me know that everything is working well. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



Cheers,