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1Password-1.0.9.299.exe cannot start due to incompatibility with 64-bit Windows

PBehne
PBehne
in Windows
In trying to accept the latest update for Windows 1Password, I get the error message indicating the upgrade is not compatible with a 64-bit Windows O/S. I run Windows 7 64-bit. I've never experienced this with any previous updates under Windows 7.
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Comments

  • khad
    khad Social Choreographer ✭
    Welcome to the forums, PBehne! Thanks for taking the time to contact us. I'm sorry that you are having some trouble.



    I am not able to reproduce this problem at all when using 1Password in Windows 7 64-bit. Is there any chance that you have somehow set 1Password to run in Compatibility mode? I don't think that should give the error you describe, but it's the only thing I can think of offhand.



    [img]https://img.skitch.com/20121001-8qbgi4jgs8gmpekt33ymw6kq9j.png[/img]



    Could you post a screenshot of the exact error message?



    Try downloading a fresh copy of 1Password and install it again:



    http://agilebits.com/downloads



    [i]Your data is stored separately and will not be affected by reinstalling the application.[/i]
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  • PBehne
    PBehne
    Thank you, Khad.

    I just uninstalled and reinstalled fresh and see if the next update applies with out issue.

    Sometimes it's a good thing to restart fresh.
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  • khad
    khad Social Choreographer ✭
    I take it things are working well after reinstalling then. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



    Please keep me posted in the future.



    Cheers,
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