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Login doesn't save, also doesn't sync via Dropbox

unlocker52831
unlocker52831 Member ✭
in Windows
Using 1P on a W7 laptop and Mac desktop synced via Dropbox, usually works but recently just noticed there's nothing under my login info for my DirecTV account...but when I click on the button in the toolbar there are *two* entries...I changed my password at directv.com and saved it but there is still nothing in the application itself under Logins (this is all on the laptop)...it seems to sync via Dropbox but when I go to my Mac desktop (10.7.5, FF 16.0.1) there are nothing either under the 1p button or in my copy of 1p on that computer...what's up?
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  • khad
    khad Social Choreographer ✭
    edited October 2012
    What browser are you using?



    Please review our troubleshooting guide, and review each step carefully:



    [url="http://help.agilebits.com/1Password_Windows/helper-not-connected.html"]http://help.agilebit...-connected.html[/url]



    The most common cause of data not being in sync between the extension and main 1Password application is a proxy server or other "Internet security" programs blocking the secure connection between the sandboxed browser extension and the main 1Password program. Workarounds for both of these are outlined in the guide, and the latter has its own page linked in step seven:



    [url="http://help.agilebits.com/1Password_Windows/antivirus-configuration.html"]http://help.agilebit...figuration.html[/url]



    Please let me know how it goes and if the above applies to your situation.



    If you're still having trouble, could you please send us your Diagnostics Report? Select [b]Help > Diagnostics Report > Export to File[/b] from the menu bar in 1Password. Then attach the report to an email to us: [b]support AT agilebits DOT com[/b]



    Once we see your report we should be able to help more. Thanks in advance!
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