Unable to unlock Chrome in Windows - syncing just counts up

ShawnAnderson

Unable to unlock the 1password app in Chrome.



Windows 7 Professional SP1

Chrome [color=#303942]Version 22.0.1229.94 m[/color]

1Password 1.0.9.304



This is a new database I setup upon installation. When I visit a site in Chrome and enter the password I get prompted to save the password to 1Password, and when I attempt to enter the master password, 1Password never unlocks.



If I attempt to click on the key in the browser and unlock that way, I get the syncing counter (see attached). I'm not sure what it's trying to sync to. I've not shared this new database anywhere else.

khad

Welcome to the forums, Shawn! Thanks for taking the time to contact us. I'm sorry that you are having some trouble.



Please review our troubleshooting guide for this, and review each step carefully:



[url="http://help.agilebits.com/1Password_Windows/helper-not-connected.html"]http://help.agilebit...-connected.html[/url]



A common cause is a proxy server or other "Internet security" programs blocking the secure connection between the sandboxed browser extension and the main 1Password program. Workarounds for both of these are outlined in the guide, and the latter has its own page linked in step seven:



[url="http://help.agilebits.com/1Password_Windows/antivirus-configuration.html"]http://help.agilebit...figuration.html[/url]



Please let me know how it goes and if the above applies to your situation.



If you're still having trouble, could you please send us your Diagnostics Report? Select [b]Help > Diagnostics Report > Export to File[/b] from the menu bar in 1Password. Then attach the report to an email to us: support@ agilebits .com



Once we see your report we should be able to help more. Thanks in advance!