Dropbox sync failed

opusagile

I just purchased 1Password Pro on my iPhone in order to sync my 1Password info from my Windows 7 computer to my phone. I first attempted to sync via Wi-Fi but apparently that is only available between an iPhone and Mac. I then created a Dropbox account and copied my 1Password data file from my network folder to my Dropbox folder on my laptop. I then configured the sync on my phone and get the following error when attempting to sync:



Your Dropbox sync failed to download remote encryption keys. Make sure Dropbox is fully synced on your desktop.





I have confirmed it is fully synced (there is only the one file in there). Please help!



Thanks!

khad

Welcome to the forums, opusagile! Thanks for taking the time to contact us. I'm sorry that you are having some trouble.



Can you confirm for me that you do not have Dropbox two-step verification enabled?



[url="http://blog.agilebits.com/2012/08/27/dropbox-two-step-authentication-1password/"]http://blog.agilebit...tion-1password/[/url]



Please be sure to read the whole blog post if you would like to proceed with Dropbox's two-step verification anyway.



If you're still having trouble, please email us a Diagnostics Report. Select [b]Help > Diagnostics Report > Export to File[/b] from the menu bar in 1Password for Windows. Then attach the report to an email to us: support@ agilebits .com



Once we see your report we should be able to help more. Thanks in advance!