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Crash on First Sync with Dropbox
First, thank you for allowing me access to the beta period of 1Pv4. You have obviously put a lot of effort into this software and it looks great. I definitely will not discuss or document it's existence to anyone outside of the forums and support emails with Agilebits.
[b]Is this bug reproducible?[/b]
Yes. It occurs each time I try to sync with my existing Dropbox file.
[b]Which devices did this bug appear on and is it reproducible on any devices?[/b]
iPhone 5
[b]A quick summary of the bug:[/b]
1Pv4 crashes after setting up initial sync with Dropbox. It also crashes after creating a new database and then merging with my existing file on Dropbox.
[b]Detailed Step-by-step instruction on how to reproduce it:[/b]
1. Install 1Pv4 from HockeyApp.
2. Open App > i've used 1Password before > Sync using Dropbox.
3. Dropbox app opens > Allow > 1Pv4 opens.
4. Scans Dropbox for existing file.
5. Enter master password.
6. Sync starts and makes it ~40% through data download and then crashes.
7. Opening the app after this results in an immediate crash.
I think that there may be something in my existing data causing the crash? I can set up a new database in 1Pv4 and use it fine on its own. I have been sending my crash reports when it occurs as well.
[b]UPDATE 11.20.2012 1:41PM MST: [/b]I have tried disabling both WiFi and Cellular data to avoid syncing and get to the logs, but the app still crashes when I open it.
[b]UPDATE 11.20.2012 3:48PM MST: [/b] I have been playing with this as much as I can and can't get the sync to finish the first time it is enabled. Once I enable Dropbox sync, it guarantees that I will have app failure on all subsequent launches.
[b]UPDATE 11.20.2012 5:53PM MST:[/b] I tried to get my agileKeychain file to transfer using iTunes WiFi sync, but it still seems to have problems parsing a portion of my file. Any recommendations? I think I will try a file rebuild on my Mac and see if that helps.
[b]UPDATE 11.20.2012 6:02PM MST:[/b] No dice. I rebuilt the data file from the main Mac app and allowed it to sync to Dropbox. I then re-installed 1Pv4 and tried to sync to Dropbox at initial setup and still have the sync error.
Nick Clements
[b]Is this bug reproducible?[/b]
Yes. It occurs each time I try to sync with my existing Dropbox file.
[b]Which devices did this bug appear on and is it reproducible on any devices?[/b]
iPhone 5
[b]A quick summary of the bug:[/b]
1Pv4 crashes after setting up initial sync with Dropbox. It also crashes after creating a new database and then merging with my existing file on Dropbox.
[b]Detailed Step-by-step instruction on how to reproduce it:[/b]
1. Install 1Pv4 from HockeyApp.
2. Open App > i've used 1Password before > Sync using Dropbox.
3. Dropbox app opens > Allow > 1Pv4 opens.
4. Scans Dropbox for existing file.
5. Enter master password.
6. Sync starts and makes it ~40% through data download and then crashes.
7. Opening the app after this results in an immediate crash.
I think that there may be something in my existing data causing the crash? I can set up a new database in 1Pv4 and use it fine on its own. I have been sending my crash reports when it occurs as well.
[b]UPDATE 11.20.2012 1:41PM MST: [/b]I have tried disabling both WiFi and Cellular data to avoid syncing and get to the logs, but the app still crashes when I open it.
[b]UPDATE 11.20.2012 3:48PM MST: [/b] I have been playing with this as much as I can and can't get the sync to finish the first time it is enabled. Once I enable Dropbox sync, it guarantees that I will have app failure on all subsequent launches.
[b]UPDATE 11.20.2012 5:53PM MST:[/b] I tried to get my agileKeychain file to transfer using iTunes WiFi sync, but it still seems to have problems parsing a portion of my file. Any recommendations? I think I will try a file rebuild on my Mac and see if that helps.
[b]UPDATE 11.20.2012 6:02PM MST:[/b] No dice. I rebuilt the data file from the main Mac app and allowed it to sync to Dropbox. I then re-installed 1Pv4 and tried to sync to Dropbox at initial setup and still have the sync error.
Nick Clements
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Okay, after rebuilding the data file on the Mac app, I was able to successfully use WiFi sync to transfer the data, and then merge in iOS without any errors. I verified that all of my items were present, including attachments. I then disabled iTunes sync and enabled Dropbox sync, the error came back during the initial sync.Flag 0
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Hi Nick,
I'm sorry to hear about the crashes.[list=1]
[*]When the app were crashing, did it prompt you to submit a crash report to us?
[*]Did you notice any issues using the old 1Password 3 app on the same iPhone 5?
[/list]
Could you send us your crash reports? To do this, please connect your iOS devices to your iTunes client and let it finish its sync. Open a Finder window and select "Go to Folder" from the Go menu. Type this in the input field and then press Return:
[CODE]~/Library/Logs/CrashReporter/MobileDevice/[/CODE]
Go into your specific iPhone 5 folder and locate your most recent 1Password crash files, select the last 3 and zip it up. Please send it to us at [b]support@agilebits.com[/b] with the subject "Data file crashing 1Password 4" and a link to this thread, so that we can connect the dots.
Thanks!Flag 0 -
Hi Mike,
To answer your questions:[list=1]
[*]I have also been sending my crash reports when the app asks on the next restart.
[*]I do not notice any errors in v3, which I have been running side by side with v4.
[/list]
I have emailed my crash reports to the support email. I hope they are helpful.
NickFlag 0 -
FYI.
I also tried the following:[list=1]
[*]Opened 1P3 on my Mac.
[*]Removed all web site previews.
[*]Allowed sync to Dropbox to finish.
[*]Re-downloaded 1Pv4 for my iPhone 5.
[*]Attempted to sync with Dropbox again.
[*]App crashed ~40% through sync and I can't get it to launch w/o crashing afterward.
[/list]
So, the web previews did not help.Flag 0
