Bug DROPBOX SYNC: Keeps sending whole keychain again and again [FIXED in 3.5.2]

roustem

We found the way to recreate this problem and will be submitting the fix later today.



Thank you for your help, everyone!

rvietri

[quote name='roustem']We found the way to recreate this problem and will be submitting the fix later today.



Thank you for your help, everyone![/QUOTE]



Glad we could help. Now I guess we just have to wait a week for the new app to show up on the store. Hopefully Apple prioritises the update.

dteare

[quote name='rvietri']Glad we could help.[/quote]



You were a huge help. Thank you!



[quote name='rvietri']Now I guess we just have to wait a week for the new app to show up on the store. Hopefully Apple prioritises the update.[/QUOTE]



It took about 4 days for this version to be approved, but with the weekend coming, it could take a bit longer. Unfortunately, as far as I know, there is no way to prioritize updates. I would happily pay extra for that but I can't :(



On the bright side, I am very happy this tricky issue was found and solved so quickly (Apple just approved the new version 16 hours ago, while I was asleep). Finding international issues often takes a lot longer so I'm grateful we have this fixed already.

noelbernie

[quote name='dteare']You were a huge help. Thank you!







It took about 4 days for this version to be approved, but with the weekend coming, it could take a bit longer. Unfortunately, as far as I know, there is no way to prioritize updates. I would happily pay extra for that but I can't :(



On the bright side, I am very happy this tricky issue was found and solved so quickly (Apple just approved the new version 16 hours ago, while I was asleep). Finding international issues often takes a lot longer so I'm grateful we have this fixed already.[/QUOTE]



i read a while back about an email address for expedited bugfix urgent reviews, not sure if it's still around nowadays ?

lonevvolf

At least it's great news that you've found the problem so quickly. Thanks for keeping on top of things!

bondskin

good news, indeed.

You guys at Agile are making awesome products, bugs can happen, never mind.

Roadstar

It's good to know that the bug has been fixed already, hope Apple approves the fix quickly. It gets rather annoying when every single time I launch 1password on my iPhone, it syncs up everything again and bombards my Mac with Growl notifications for minutes.



I'll just try to minimize the times I launch the iPhone version before the fixed version is approved, the feature will be insanely great once it works properly.

roustem

Turns out that the temporary workaround is to "change the regional settings to US":

[url]http://support.agilewebsolutions.com/showthread.php?25371[/url]

NovaScotian

I assume this advice is relevant to 3G and 4 users, but not to 2G. True?

roustem

[quote name='NovaScotian']I assume this advice is relevant to 3G and 4 users, but not to 2G. True?[/QUOTE]



No, 2G has a completely different issue. It should be fixed in 3.5.1.

NovaScotian

[quote name='roustem']No, 2G has a completely different issue. It should be fixed in 3.5.1.[/QUOTE]



I think you mean "yes"; I asked if this fix was NOT relevant to 2G. Awaiting 3.5.1 and will reload 1P Pro then. Thanks, Roustem.

sege

I still have this problem, both on Iphone 4.0.1 and Ipad 3.2.1 with 1Password Pro 3.5.1. I thought it would be fixed in 3.5.1?

rosenkrieger

[quote name='sege' timestamp='1280920919' post='7740']

I still have this problem, both on Iphone 4.0.1 and Ipad 3.2.1 with 1Password Pro 3.5.1. I thought it would be fixed in 3.5.1?

[/quote]



If I remember it correctly it stated that the bug still exists in the 3.5.1 Update Information. Hopefully it will soon be fixed as well. Its nice that US customers can use it without problems, but other countries are "left behind". Its one of the most useful features of 1Password in regards of keeping everything in sync :-/

atmurray

Hey guys,



If it's true that 3.5.1 still exhibits this bug, can you make sure that references that state that 3.5.1 fixes it are corrected?

For example, the (official) info here: http://help.agile.ws/1Password3/cloud_syncing_with_dropbox.html (under known issues) implies that it is fixed in 3.5.1.



Good luck swatting this pesky bug once and for all!

MikeT

[quote name='sege' timestamp='1280920919' post='7740']

I still have this problem, both on Iphone 4.0.1 and Ipad 3.2.1 with 1Password Pro 3.5.1. I thought it would be fixed in 3.5.1?

[/quote]





Sorry, the region bug isn't fixed in 3.5.1 but it is fixed in 3.5.2. Shouldn't be too far out.





[quote name='rosenkrieger' timestamp='1280921659' post='7741']

If I remember it correctly it stated that the bug still exists in the 3.5.1 Update Information. Hopefully it will soon be fixed as well. Its nice that US customers can use it without problems, but other countries are "left behind". Its one of the most useful features of 1Password in regards of keeping everything in sync :-/

[/quote]



I agree, Dropbox sync is one of the most useful features in 1Password for me too.





[quote name='atmurray' timestamp='1280969158' post='7786']

Hey guys,



If it's true that 3.5.1 still exhibits this bug, can you make sure that references that state that 3.5.1 fixes it are corrected?

For example, the (official) info here: [url="http://help.agile.ws/1Password3/cloud_syncing_with_dropbox.html"]http://help.agile.ws...th_dropbox.html[/url] (under known issues) implies that it is fixed in 3.5.1.



Good luck swatting this pesky bug once and for all!

[/quote]





Thanks for the report, we'll probably remove that as soon as the new update is released anyway. We believe we have swatted/raided/killed the bug once and for al in 1Password 3.5.2.

face

[quote name='MikhailT' timestamp='1280973840' post='7788']

Sorry, the region bug isn't fixed in 3.5.1 but it is fixed in 3.5.2. Shouldn't be too far out.

[/quote]



Thanks for the update.

3.5.2 was sent to Apple for approval ?

farsinsen

Hi,



Any news on when we can expect an update that fixes this? <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/unsure.gif' class='bbc_emoticon' alt=':unsure:' />

MikeT

[quote name='face' timestamp='1280979753' post='7790']

Thanks for the update.

3.5.2 was sent to Apple for approval ?

[/quote]





[quote name='farsinsen' timestamp='1281092499' post='7841']

Hi,



Any news on when we can expect an update that fixes this? <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/unsure.gif' class='bbc_emoticon' alt=':unsure:' />

[/quote]





I'm sorry guys, I don't have any more information other than "shouldn't be too long", that's the most accurate answer I can give at this moment. If I have more information, I'll be sure to update here.

face

[quote name='MikeT' timestamp='1281105831' post='7849']

I'm sorry guys, I don't have any more information other than "shouldn't be too long", that's the most accurate answer I can give at this moment. If I have more information, I'll be sure to update here.

[/quote]



Just fixed in 3.5.2: A big thank you !

Jens

Hi!



Its working for me now!



Great!



I can't understand the people complaining in their iTunes reviews.

I don't know many Software Company's that identify a problem and release a fix in a matter of days.



Big thanks here!



I love that pice of software! Keep up the good work!

sege

Seems like Dropbox sync is working for me now with 3.5.2. Thank you all!



I saw a quick 'conflict' flying by watching the first sync but I cant find any conflicts so it might have solved itself? <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/smile.gif' class='bbc_emoticon' alt=':)' />

Streakmachine

Running 1Password Pro 3.5.2 on iPhone 3G with iOS 4.0.1, no problems in Dropbox sync anymore. Takes a little while on the first sync, but after than everything is smooth sailing. It does also not perform a total sync every time, which was a headache in the previous version. All in all, I'd say Dropbox syncing is working fine right now.

MikeT

Thanks for the updates, guys. We're glad that it's all working for you now.

[quote name='sege' timestamp='1281429278' post='8117']

Seems like Dropbox sync is working for me now with 3.5.2. Thank you all!



I saw a quick 'conflict' flying by watching the first sync but I cant find any conflicts so it might have solved itself? <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/smile.gif' class='bbc_emoticon' alt=':)' />

[/quote]



A conflict is normal to see once in a while. It's Dropbox trying to figure out which file has changed first and when it can't decide, it'll create a second copy as a conflict to ensure that you don't lose any data.

Donald

The heading to this thread says "Fixed in 3.5.2". I'm running 1PW pro on an i-touch 1G and it's definitely not fixed.

I'm back to WiFi sync and have a dropbox folder full of many dozens of little files. Can I move my keychain back to my Mac without bringing them all along?

This kind of thing scares the beJesus out of me every time it happens -- and it often happens in 1PW.

golfsierra

I am still having some minor issues with the 3.5.2 update ...



Yesterday I deleted an entry on my Mac. Today I checked on my iPhone (4.0.2) and the entry still was there? So I checked the sync date and it said that the iPhone WAS synced with dropbox some minutes ago ... the entry STILL WAS THERE ...



So I QUIT the App on my iPhone and started it again ... THEN the entry was deleted ...







Do I always have to QUIT the App first that the changes will be DISPLAYED correctly???

acanthis

In the end I have been forced to turn off DropBox sync. I am so sick and tired of the sync endlessly sending all 700 items every time a new sync happens. And there is another BIG issue here ... the excessive usage of your data allowance to perform these wholly unecessary repetitions! It's a nice idea but Wi-Fi was better and a lot more reliable (although, unfortunately, it's prohibited in the 1Password for Windows version).

khad

acanthis, are you using version 3.5.2 on your iOS device? This issue was resolved.

acanthis

[quote name='khad' timestamp='1285292615' post='11938']

acanthis, are you using version 3.5.2 on your iOS device? This issue was resolved.

[/quote]



Yes, and I can tell you that it absolutely has not been resolved. Every single time I started a sync on the iPhone it always, without exception, insisted on sending 696 items to DropBox. Every single time. Towards the end (before I gave up using DropBox sync) I wouldn't even try and open 1Password unless I was connected to my home Wi-Fi because of the massive data carrier bills it was capable of running up. I think there is something very wrong with the whole sync process and I honestly don't think you've cracked it yet. Anyway, for me, DropBox has been dropped.