Dropbox sync stopped working (iPhone 5, b29)

sethclifford

Hope I didn't miss this already, but didn't see any mention of it yet.



[b]Is this bug reproducible?[/b] Yes



[b]Which devices did this bug appear on and is it reproducible on any devices? [/b]iPhone 5



[b]A quick summary of the bug:[/b]



I noticed after updating to b29 on both iPad and iPhone that Dropbox sync does not seem to be working in either direction. I made edits to a login this morning that didn't get synced back to Dropbox, and attempted the same from my Mac. Changes didn't make it back to the iPhone. iPad was unaffected.



The Dropbox sync also appears to be running in circles, one sync after another.



[b]Detailed Step-by-step instruction on how to reproduce it:[/b]



I toggled Dropbox sync on/off, killed the app in the fast switcher tray and re-authenticated with Dropbox. No change.

Henry Y.

For me, only changes from iOS are not appearing on the mac via Dropbox (b29).

roustem

Looks like we might be overloading Dropbox with requests. Please select "Settings > Advanced > Logs > Email Logs" and see if there are any Dropbox-reloated errors.



You might see something like this (error 503, it means that Dropbox is limiting the requests).



[indent=1]Error Domain=dropbox.com Code=503 \"The operation couldn\U2019t be completed. (dropbox.com error 503.)\" UserInfo=0x213a6d60 {sourcePath=/var/mobile/Applications/6A5EB495-234D-4E9F-9548-0EDFACF636D0/Library/Dropbox/1Password.agilekeychain/data/default/A5962D30E0A34D2997662584955AA90A.1password, destinationPath=/1Password.agilekeychain/data/default/A5962D30E0A34D2997662584955AA90A.1password, error=Service unavailable for 35769723, please re-issue request.[/indent]



The way syncing is implemented, it must download everything from Dropbox first before any of your iOS changes are sent back.

adamlittle

Seems my Dropbox sync bar is not moving either. Cloud syncs perfectly fine.

Henry Y.

I emailed my logs to you.

MikeT

Guys, please do not submit your logs here, the forums are not designed for that. Only email it to us, we'll get them.



@Henry, I replied to your other thread about this.



@Seth and @Adam, did you guys send us the logs yet? If not yet, please do add a link in there to this topic: http://forum.agilebits.com/index.php?/topic/11218-dropbox-sync-stopped-working-iphone-5-b29/



So that we can connect the dots.



Thanks!

sethclifford

Just sent the logs, sorry for the delay!



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Of course I just realized in my haste, I forgot to include the post link. Sorry. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/sad.png' class='bbc_emoticon' alt=':(' />

sethclifford

For some reason, sync appeared to be working (a login I'd modified was appearing on the iPhone all of a sudden) when I just checked it on b29.



I updated both iPhone and iPad to b30. I disabled Dropbox sync on the iPhone, deleted the data that was stored locally and quit the app. I reconnected to Dropbox sync, and sync appears to be working again. A login I modified on the iPad was sent successfully to the iPhone.

MikeT

That's great news.



We're working on updating the app to include a built-in error system, so that it can alert you of problems and how to fix them. Once we do this, it'll be easier to handle this in the future.

Henry Y.

Thanks, sorry for attaching the log to the thread. I'll keep everything to the other thread.

MikeT

No problems, @Henry.



@Adam, did you get in touch with us? Not seeing any logs from you.