Issue with login favicons

mgshoutman

Hi, since a while (almost) every login added shows no favicon. Even if I duplicate a current login with favicon, the duplicate does not show a favicon.



I tried Evernote, Facebook, Dropbox, Instapaper etc but no go. Nike! went fine.



Any suggestions or is there a cache file to be rebuild ? <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

khad

This is strange. If there was a problem in the app I wouldn't expect any of the icons to be downloaded, but the fact that the Nike icon was downloaded makes me think it may be a network issue.



Does the issue persist if you try creating a new Login for Dropbox (for example)? I'm wondering if it was just a temporary network issue.

mgshoutman

@kahd: yep, both from 1Password using + adding a new Dropbox account and also from within Safari .



Another example: duplication of Droplr shows no favicon. Is there any cache file which I can rebuild ?

khad

I don't think 1Password's cache is at all related to this, but you've asked twice so feel free to clear the cache. If it works, it is voodoo. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



[b]Help > Troubleshooting > Clear Cache[/b]





If you're still having trouble, could you please send us a Diagnostics Report?



In 1Password 3.8, just select [b]Help > Troubleshooting > Diagnostics Report[/b] from the menu bar.



If you are using 1Password 3.9 (from the Mac App Store), you'll need to follow the instructions here:



http://support.agilebits.com/kb/troubleshooting/create-a-diagnostics-report-to-help-agilebits-help-you



Then attach the entire file to an email to support AT agilebits.com.



Please include a link to this thread in order that we might more quickly "connect the dots" when we see your Diagnostics Report in our inbox.



[color="#FF0000"]Please do not post your Diagnostics Report in the forums, though.[/color]



Once we see the report we should be able to help more. Thanks in advance!

mgshoutman

Email with report send this morning to support

khad

Thanks! We'll reply soon if we haven't yet.