This is a staging forum for AgileBits, not an official support forum. Visit http://discussions.agilebits.com instead.

Issue with login favicons

Hi, since a while (almost) every login added shows no favicon. Even if I duplicate a current login with favicon, the duplicate does not show a favicon.



I tried Evernote, Facebook, Dropbox, Instapaper etc but no go. Nike! went fine.



Any suggestions or is there a cache file to be rebuild ? <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

Comments

  • khad
    khad Social Choreographer
    This is strange. If there was a problem in the app I wouldn't expect any of the icons to be downloaded, but the fact that the Nike icon was downloaded makes me think it may be a network issue.



    Does the issue persist if you try creating a new Login for Dropbox (for example)? I'm wondering if it was just a temporary network issue.
  • mgshoutman
    mgshoutman Junior Member
    @kahd: yep, both from 1Password using + adding a new Dropbox account and also from within Safari .



    Another example: duplication of Droplr shows no favicon. Is there any cache file which I can rebuild ?
  • khad
    khad Social Choreographer
    I don't think 1Password's cache is at all related to this, but you've asked twice so feel free to clear the cache. If it works, it is voodoo. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



    [b]Help > Troubleshooting > Clear Cache[/b]





    If you're still having trouble, could you please send us a Diagnostics Report?



    In 1Password 3.8, just select [b]Help > Troubleshooting > Diagnostics Report[/b] from the menu bar.



    If you are using 1Password 3.9 (from the Mac App Store), you'll need to follow the instructions here:



    http://support.agilebits.com/kb/troubleshooting/create-a-diagnostics-report-to-help-agilebits-help-you



    Then attach the entire file to an email to support AT agilebits.com.



    Please include a link to this thread in order that we might more quickly "connect the dots" when we see your Diagnostics Report in our inbox.



    [color="#FF0000"]Please do not post your Diagnostics Report in the forums, though.[/color]



    Once we see the report we should be able to help more. Thanks in advance!
  • mgshoutman
    mgshoutman Junior Member
    Email with report send this morning to support
  • khad
    khad Social Choreographer
    Thanks! We'll reply soon if we haven't yet.