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Bug Report 1password and Safari 5 not working well together

stewart01
stewart01 Junior Member
edited July 2010 in Mac
Hi



I've had this problem for a while - with both Safari 4 and 5.



I'm using the latest 1password 3. Very regularly 1password will be removed from Safari automatically meaning I have to go back into 1password preferences and add 1Password back into Safari, which gets very tedious - mostly on a daily basis.



Also, when 1password is installed Safari can then take up to 5 minutes to become active - it will sit there seemly hung.



In 1password I've tried:

* rebuilding data file

* clearing cache



None of which solves the issue.



I do not have any Safari addons such as Glims etc.



Firefox, meanwhile works fine.



Thanks in advance for help.



Stewart
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Comments

  • dteare
    dteare Agile Founder
    edited December 1969
    Welcome to the forums Stewart, and thank you for reporting these issues.



    At first glance I am not sure what the cause of these issues could be but I suspect your Diagnostics Report could shed some light on them. Could you please email us your Diagnostics Report? You can generate the report from 1Password by clicking the Help > Troubleshooting > Diagnostics Report... menu item and then sending the report to us at [email]support@agile.ws[/email] using Mail.



    Please include a link to this thread in your email message so that we can 'connect the dots'.
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  • MikeT
    MikeT Agile Samurai
    edited December 1969
    [quote name='stewart01']Hi



    I've had this problem for a while - with both Safari 4 and 5.



    I'm using the latest 1password 3. Very regularly 1password will be removed from Safari automatically meaning I have to go back into 1password preferences and add 1Password back into Safari, which gets very tedious - mostly on a daily basis.



    Also, when 1password is installed Safari can then take up to 5 minutes to become active - it will sit there seemly hung.



    In 1password I've tried:

    * rebuilding data file

    * clearing cache



    None of which solves the issue.



    I do not have any Safari addons such as Glims etc.



    Firefox, meanwhile works fine.



    Thanks in advance for help.



    Stewart[/QUOTE]





    Could you run the Reset Folder Permissions option:

    1. Quit Safari

    2. Run 1Password

    3. Click Help > Troubleshooting > Reset Folder Permissions

    4. For good measure, restart your Mac.

    5. Run Safari



    Please let me know how it turns out.



    Thanks!
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