Family Licenses and Syncing

TonyK

UPDATE: Know about File Sync. That is not simple or straight forward for most people. WiFi sync was very easy to use and secure. It is sad it was removed. Have info about MAS and how to use it like current Family License. May go ahead and get it this weekend to get a better upgrade price. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/biggrin.png' class='bbc_emoticon' alt=':D' />



I have build 3.8.20. Just purchased 1Password 4 for iOS and it is a PITA to sync it and 1Password3. Looked for an update but my copy of 1Password, family license, says there are no updates though the AppStore indicates there is.



Can existing users get upgrade discounts? What is a simple way, without using Dropbox, to sync between OS X and iOS? My aversion to Dropbox is a security concern and before we dive in to a complete thread about Dropbox, I am not interested in using Dropbox for storing my 1Password keychain.



Thanks,

TonyK

UPDATE: Have details on MAS from various other posts. I know about File Sync in iTunes but that is a PITB to use and could cause issues. Thanks,



MAS does not have the family license either. The bundle on the website is for Mac and Windows and I DO NOT need a Windows version.



Having 2 different versions in 2 different locations is very confusing to customers and users. Where possible, and I am speaking now as a software configuration manager, version numbers needs to be in sync to reduce confusion and issues.



Right now I am having an heck of a time syncing my data from OS X to the new iOS v4 and that is causing me no end of issues. No direct syncing with existing 1Password V3 is a big issue. It should have been kept until 1Password 4 for OS X was out at which time a patch release could remove the WiFi syncing. Actually I would prefer to maintain WiFi syncing instead of having to use the file transfer in to iTunes, then import in the imported keychain.



While I realize 1Password has grown from its original OS X base, the removal of existing features should not be undertaken without considering the full implications when the product family does not support all the new features. As SCM and a web developer for a major player in the real estate market I am aware of maintaining existing functionality while pushing new features. It can be a pain yet the customers, who pay us, expect it for seamless use.



Keep this in mind please when considering removing existing functionality.

Chris100

From t

[quote name='TonyK' timestamp='1355422802' post='65072']

MAS does not have the family license either. The bundle on the website is for Mac and Windows and I DO NOT need a Windows version.

[/quote]

You don't need a family license for MAS because Apple already lets you install MAS purchases on multiple computers.



AgileBits describes this on the [url="http://forum.agilebits.com/index.php?/topic/8068-official-answers-1password-and-the-mac-app-store/"]FAQ in this forum[/url]:

[Quote]

Mac App Store licensing works very similar to iTunes licensing. Purchases are tied to your Apple ID. You can install 1Password on all of the computers you personally own and have tied to your Apple ID. To do so, launch the Mac App Store and select the "Purchased" tab at the top. Then you can select the "Install" button next to 1Password.

[/quote]

khad

There is no such thing as a Family License on the Mac App Store as it is not necessary. Simply install your copy on all your personal Macs. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



You are correct that you don't need a Mac+Windows bundle license (either single user [b]or[/b] family) if you don't use Windows.



All you need is 1Password from the Mac App Store and 1Password from the iTunes App Store to sync Mac and iOS. It sounds like you already have that, so you're all set in that regard.



As for syncing, I'm not certain that I understand what the issue is. We recommend Dropbox syncing since it is automatic and secure. I know you said in your other post (which I only just came across in a completely unrelated thread and merged here) that you didn't want anyone to mention Dropbox, but for the sake of anyone else coming across this thread, I would be remiss not to link to our document which explains how secure syncing 1Password via Dropbox really is:



[url="http://help.agilebits.com/1Password3/cloud_storage_security.html"][size=5][b]Security of storing 1Password data in the cloud[/b][/size][/url]



If you are having some specific trouble with Dropbox syncing or [url="http://learn.agilebits.com/1Password4/iOS/Sync/iTunes-File-Sharing/itfs-getting-started.html"]iTunes File Sharing[/url], please let me know. I'd be happy to provide more specific assistance if I know what sort of trouble you are having.



Cheers,

TonyK

I will not use Dropbox or iCloud for storing my password database.



I find the lack of understanding on why we are so upset over WiFi syncing being removed to be a major blocking point as meaningful discussion. From what I am seeing some customers are very annoyed at this development. Those of us who know about the forums are making our thoughts and feelings known. However, do not think this represents the entire user base. From a marketing stand point it might be helpful to think in olden terms. If someone sends a letter to a company, broadcaster, government official, there are X number of people who are generally believed to feel the same way but for whatever reason will not write.



My feeling is AgileBits should be taking this very seriuosly that there are a number of people who are voicing their objections to the removal of WiFi sync and that AgileBits should consider adding it back with a patch release and quickly. Because until then I am telling my friends and co-workers to avoid 1P4 because they lose the ability to sync between their desktop and their devices.

khad

Tony, I absolutely agree with you. Not everyone who has a feature request or concern will voice their opinion, and certainly not in a way that is useful for us.





We have the best customers on the planet, and I am reminded of it time after time. You obviously care enough to contact us about this. Thank you for your passion! I wish more folks in this world shared it.



We deeply appreciate customer input and take requests into account constantly. Offhand, I know that we have responded to direct customer feedback with regard to the size of the browser extension on the desktop, updating the legacy Leopard app, the timing of the update checks in the Mac application, Growl support, and much more.



Please let me know if there is anything else I can help with. I have passed your vote for this along to the developers and would be happy to pass any additional feedback to them as well.

jetwrench

Tony has nailed my concerns on this issue. I happily upgraded to 1Password 4 on my iOS devices and it has worked well. Nice upgrade. Today I added a new login using my Mac with version 3.8.2 and was not able to sync. This is a major pain. I had Dropbox at one time and removed because it just seemed too intrusive. The WiFi sync was a great feature. Why get rid of it? Now I'm stuck trying to figure out the iTunes file sync thing. Something I had always liked about 1Password is that it just worked. Now it seems broken and left me digging for solutions.

khad

[color=#282828][font=helvetica, arial, sans-serif]Welcome to the forums, jetwrench.[/font][/color]



[color=#282828][font=helvetica, arial, sans-serif]The response to 1Password 4 for iOS has been fantastic, and we can’t thank everyone enough! While reviewing all the great feedback and requests, we heard loud and clear that direct syncing between iOS and Mac is important for many people, and we plan to do something about it.[/font][/color]



[color=#282828][font=helvetica, arial, sans-serif]1Password 3 provided direct syncing between Mac and iOS via Wi-Fi syncing, and while it was great in it’s day, it was never perfect. Between the need for manual syncing and networking issues, it did not provide a great user experience. Over the years, our team fell in love with the ease of Dropbox and stopped using Wi-Fi sync altogether. Since none of us used it, and in light of the feature’s problematic nature for many of our users, we decided not to include Wi-Fi syncing when we rewrote 1Password 4 from the ground up.[/font][/color]



[color=#282828][font=helvetica, arial, sans-serif]When we released 1Password 4 for iOS, many people wrote in to explain that direct syncing was critical to their workflow. Some need it because of work rules, some because of regional restrictions that prevent access to sync solutions like Dropbox. Others simply prefer to keep all their data locally without depending on the cloud.[/font][/color]



[color=#282828][font=helvetica, arial, sans-serif]If you’re one of the people who requires the ability to sync directly, rest assured that we’ve heard from you that this is critical to your needs.[/font][/color]



[color=#282828][font=helvetica, arial, sans-serif]We’ve started on a new way to sync data directly over USB and it is already in private beta testing. We’re pretty excited about this because almost all of the support issues caused by Wi-Fi syncing were related to weird network configurations. By syncing directly over USB, we can avoid all those issues. Hopefully, we will never have to ask a customer to reboot their router again[/font][/color]



[color=#282828][font=helvetica, arial, sans-serif]We don’t have an ETA on when USB syncing will be available, but beta testing results so far have been promising. If you rely on direct syncing, please stick with 1Password 3 for a little while longer until the USB sync solution is completed.[/font][/color]



[color=#282828][font=helvetica, arial, sans-serif]We’ll post more information about USB syncing soon. Stay tuned![/font][/color]



[color=#282828][font=helvetica, arial, sans-serif](via [/font][/color][url="http://blog.agilebits.com/2013/01/03/direct-syncing-in-1password-4-for-ios/"]our most recent blog post[/url][color=#282828][font=helvetica, arial, sans-serif])[/font][/color]

Horse

100% agree please continue with your hard work and bring back local syncing.

khad

Will do. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

drwho

I have to agree with the OP. I for one very much appreciated the ability to perform wifi sync. In my case, I used the sync to update 1Password iOS for using specific folders per iOS device. I've never experienced any problems with wifi syncing. On the contrary, combined with iTunes' wifi sync and 1Password's wifi sync keeping everyone's device up to date with passwords was a breeze. Since updating to version 4 of the iOS app, everyone's password db is now out of sync and I have to force myself to deligently manually connect each device and copy the data file. Not only is this frustrating, I am now forced to share the entire password db with everyone which I can't afford to do.



I think for those of us who have been using 1Password for so long that it's now part of our routine, removal of features without requesting feedback from your customer community is short sighted to say the least. I for one don't recall seeing a notice from 1Password (through the app I should add as I only just registered here) for a vote to remove this feature. It also frustrates me to read that just because the folks at Agilebits weren't using the feature they decided to remove it? Really?! You have a large community of users that rely on the features of the application and you decided to remove it? If there were reliability issues then fix it in the ground up re-write.



Ok so much for my rant. Please add this feature back in to the new version.

In the meantime, how can I sync using file syncing in iTunes but restrict to specific folders in for the different devices. Also, if this can be accomplised using Dropbox I'd like to know how as well.



Regards,

Arif

khad

Welcome to the forums, Arif! Thanks for your feedback. We really appreciate it.



[font="helvetica, arial, sans-serif"][color="#282828"]Not a single member of our team [/color][/font][b]or the entire group of beta testers[/b][font="helvetica, arial, sans-serif"][color="#282828"] used Wi-Fi syncing. The beta team is a pretty large group, and the issue never came up the entire beta period. Obviously for this issue the beta testing group was not representative of the entire user base. It can be hard to assess usage since for privacy reasons we don't collect any data on [/color][/font]1Password users or the way in which they use the app. T[color=#282828][font=helvetica, arial, sans-serif]he demand for direct syncing was simply not apparent prior to the release. But we listened to all the awesome 1Password users and used the feedback to help steer us to USB syncing. [/font][/color][color=#282828][font=helvetica, arial, sans-serif]That is precisely why [/font][/color][url="http://blog.agilebits.com/2013/01/03/direct-syncing-in-1password-4-for-ios/"]USB syncing is in development[/url][color=#282828][font=helvetica, arial, sans-serif]. [/font][/color] <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/biggrin.png' class='bbc_emoticon' alt=':D' />



We encourage you to stick with 1Password 3 for iOS if you need direct syncing right now, and I will definitely pass your vote for selective syncing along to the developers. If we can be of further assistance, please let us know. We are always here to help!

drwho

Thank you khad. I've tried searching for how to downgrade to 1Password 3 for iOS but can't find any info on it. I suppose I can just install a clean copy and sync from the desktop app. I'll do this if there is no recommended procedure.
Overall, I have to say that this is by far the most useful app I have on my ipads and iphones and I've lost count of how many people I've converted to it. The selective syncing and local non-cloud/public server syncing would be very much a desired feature to have in the near future.

I have enabled beta builds on my 1Password 3.8 desktop application, would the usb syncing feature be available to test or will it be closed to a beta test group? If the latter, how can I join that group?

Kind regards,
Arif

MikeT

Hi Arif,

If you bought 1Password 3 for iOS, you'll find it in the Purchases section, please read this for more information.

At the moment, the USB Sync tool is in a private beta test within our private beta group to ensure we fix all the critical bugs first and once it's ready, we'll release a public beta for everybody. Unfortunately, I don't have a timeframe on this as it is still in heavy development.

The USB Sync Tool will be available as a separate tool, rather than blended in the 1Password 3 app for now.

Once it is ready, we'll announce in this forum.

Thanks!

drwho

Thanks.

khad

On behalf of Mike and myself, you are very welcome. We're very pleased with USB syncing so far, and hope to make it available more widely soon.

Thanks for your kind words and support!