Dropbox Sync stoped syncing after Dropbox housekeeping

Stevie Sancerre

When I first loaded 1Password on my Andriod everything worked great...until i organized my Dropbox a few days ago, (I deleted a few files I thought to be useless )and now for some reason I have lost all the data on my Android.All the information in 1Password on my Mac at home and my PC at work are there but Dropbox doesn't sync all the info to my droid , just a few come over. I uninstalled on my droid and reinstalled, went to sync with Dropbox- it finds the folder and the sync happens "success" -but with just a few files again.

I even copied all 1password info from my PC into the sd card to sync- same thing it says" success but only a few files go into my driod.

Any ideas. would like to press reset but am so scared of loosing important data.



Cheers,

khad

Welcome to the forums, Stevie! Thanks for taking the time to contact us. I'm sorry that you are having some trouble.



Please try rebuilding your data file in 1Password on your Mac ([b]Help > Troubleshooting > Rebuild Data File…[/b]) and then give it another go. I'm guess you deleted the essential [b].ws.agile.1Password.settings[/b] file in the root of your Dropbox folder and that will regenerate it.





If you're still having trouble, could you please send us a Diagnostics Report?



In 1Password 3.8, just select [b]Help > Troubleshooting > Diagnostics Report[/b] from the menu bar.



If you are using 1Password 3.9 (from the Mac App Store), you'll need to follow the instructions here:



http://support.agilebits.com/kb/troubleshooting/create-a-diagnostics-report-to-help-agilebits-help-you



Then attach the entire file to an email to support AT agilebits.com.



Please include a link to this thread in order that we might more quickly "connect the dots" when we see your Diagnostics Report in our inbox.



[color="#FF0000"]Please do not post your Diagnostics Report in the forums, though.[/color]



Once we see the report we should be able to better assist you. Thanks!

Stevie Sancerre

Thanks so much for the quick responce.



Ok, great altough my Mac is at home and I will have to wait till tonight. Any way of rebuilding on my PC at work?

Stevie Sancerre

Hey guys, Tried to rebuild on my Mac but a no go to sync on the droid.

It syncs about ten of the same passwords - I have 200 passwords on my Mac and PC. So here is the report that may help with this problem.

The Data is there in DropBox but it doesn't see it.



PS sent to support email

khad

Thank you for sending the Diagnostics Report. We're a bit busy lately due to the recent 1Password 4 for iOS release, but we're replying to everyone in the order in which they contacted us to be fair to everyone. Someone on the team will reply to your email as soon as possible. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />