Not Able To Delete A Field In 4.0.3

pappjo

When I installed the app on my iPhone 5 and iPad ( 3 ) after the sync with dropbox and all data was set up I found a few errors in a couple of the entries. One was in a credit card profile that I had set up. For some reason on the iPad and phone there were two expiration date fields showing. One with the correct/latest expiration date and a second one with an incorrect date - actually the prior date which had been corrected on my mac and had been correctly synced to version 3 on my devices. Also the security code for that card was also shown twice, once correct/latest and once prior/incorrect. That field with the prior info I was just able to delete by tapping the x and then done while in edit. For some reason when I deleted the incorrect expiration date field it always popped back up when I hit done leaving me with both fields showing.



I confirmed that on my mac there are not two fields for that data and only the correct/latest info is showing. I could just delete the whole entry and set it back up and hope that it sets up correctly on all devices but I'd rather not do that. Is there any other way to correct this?

khad

In order to help us track down the issue, could you try creating a new item just to see if it happens in the new item? That will help us narrow it down.

pappjo

I believe the problem was that somehow the entry was retaining some past info - old expiration date - that had been replaced on my Mac with the new expiration date which also got synced. I don't think a new entry would create the problem since there would be no "old" info to retain or duplicate.

khad

Thanks for following up. It can be difficult to resolve an issue it cannot be reproduced. We'll keep an eye on this and see if we get any other reports with more details so we can reproduce it.



If you find some steps to reproduce the issue, we would greatly appreciate knowing them.



Thanks so much!

pappjo

The only problem I'd like some help with is that duplicate field. As I said it shows two expiration date fields, the one which had the current/correct date I left alone. I tried to delete the second one but when I click done while in "edit" the second expiration date field with the old date pops back in. There also had been two fields showing for the security code of the credit card one was the correct one, the other one was the old code. I was able to successfully delete the second entry field without a problem but for whatever reason deleting that second expiration date field doesn't work, it just keeps popping back in. My recourse was just to enter the correct date into that field as well and just leave it.

khad

I understand what you are saying, but we are not able to reproduce this. It is possible that the issue is specific to that one item. If so, unless you, we, or someone else can reproduce it, it will likely be impossible to get to the bottom of. Again, I would recommend creating a new item and see if it happens again. If so, then that will help us track it down. But if it is not reproducible we are looking for a needle in a haystack. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_worried.png' class='bbc_emoticon' alt=':S' />