Helper not connected in Chrome

stratmancj

I often have the red exclamation mark on my browser extension in chrome. All new logins that I enter do not sync to the database. I have to restart the helper for it to work again.

khad

Please review our troubleshooting guide for this, and review each step carefully:



http://help.agilebits.com/1Password_Windows/helper-not-connected.html



The most common cause is a proxy server or other "Internet security" programs blocking the secure connection between the sandboxed browser extension and the main 1Password program. Workarounds for both of these are outlined in the guide, and the latter has its own page linked in step seven:



http://help.agilebits.com/1Password_Windows/antivirus-configuration.html



Please let me know how it goes and if the above applies to your situation.



If you're still having trouble, could you please send us your Diagnostics Report? Select [b]Help > Diagnostics Report > Export to File[/b] from the menu bar in 1Password. Then attach the report to your reply.



Once we see your report we should be able to help more. Thanks in advance!