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Items not in sync between Chrome extension and main app

niksabba
niksabba
in Windows
Just purchased 1Password for Windows.



Logins saved from Chrome are not visible in other apps (windows program / mac / ios).



Sync via dropbox.



Is there a way to fix this?



Thank you

Nicola
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Comments

  • khad
    khad Social Choreographer ✭
    Welcome to the forums, Nicola! Thanks for taking the time to contact us. I'm sorry that you are having some trouble.



    Please review our troubleshooting guide for this, and review each step carefully:



    http://help.agilebits.com/1Password_Windows/helper-not-connected.html



    A common cause is a proxy server or other "Internet security" programs blocking the secure connection between the sandboxed browser extension and the main 1Password program. Workarounds for both of these are outlined in the guide, and the latter has its own page linked in step seven:



    http://help.agilebits.com/1Password_Windows/antivirus-configuration.html



    Please let me know how it goes and if the above applies to your situation.



    If you're still having trouble, could you please send us your Diagnostics Report? Select [b]Help > Diagnostics Report > Export to File[/b] from the menu bar in 1Password. Then attach the report to an email to us: support@ agilebits .com



    Once we see your report we should be able to help more. Thanks in advance!
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