1Password for iOS not synching (both iPhone and iPad)

LarryMcJ

I just made a couple of password changes and ensured they are correctly added to 1Password (Mac). Everything there is fine...Go & Fill works fine for both of them.

I made sure the latest information was synched to my Dropbox account. Then I went to my iPhone to see if the new passwords were there...they were not. There is a red exclamation mark on the Settings Gear icon and also on Sync, but no other indication of what the error is. I did a manual sync with Dropbox from my iPhone and checked the passwords again...they still had not changed. The red exclamation mark is still there.

I then checked my iPad and everything was the same...the two changed passwords don't show up, even after a manual sync with Dropbox. Interestingly, on my iPad there is NOT a red exclamation mark on Settings or Sync. Thanks for any help.

MikeT

Hi @LarryMcJ,

To see the error, tap on the blue Dropbox icon, and it'll then show you the error message, tell us what it said. Note that you do need to wait for the sync progress to finish first before tapping on it.

Also, is Dropbox running with a green checkmark on your menubar on OS X?

LarryMcJ

Mike, I tried tapping on the blue Dropbox icon...it told me nothing. I force-quit 1P on my iPhone and when I restarted it, the red exclamation mark was gone.

But the main problem still exists on both my iPhone and iPad. Sync to Dropbox is working fine...green check on desktop menu bar icon. But if I make a password change, or any change, on my desktop, those change do NOT make it to the iOS devices, even forcing a manual sync on them. Nor, does a change I make on the iOS devices ever make it to the desktop version.

LarryMcJ

OK...figured this out myself. In Dropbox the 1password.agilekeychain file was (and always has been forever) in the Dropbox root directory. My desktop version was synching just fine with this. However, the iOS devices were synching to Dropbox/1Password/1password.agilekeychain. Obviously, one of the iOS devices had created this.

In any event, I turned off Dropbox synching on both iOS devices, stopped 1Password synching to Dropbox on the desktop (in Preferences), deleted both the 1Password folder and the root file for 1password.agilekeychain in Dropbox and started over.

First told 1Password desktop to start using Dropbox. Waited for the sync to finish and then on both iOS devices I force-quit 1Password (not sure if this step was actually necessary)...restarted it and turned on Dropbox sync. On both devices I turned on Dropbox sync...was shuffled off to Dropbox iOS to confirm this action, then had to login back into 1Password, wait for the sync to complete, and that fixed the problem.

MikeT

Hi @LarryMcJ,

I'm glad you got it fixed. We did switch over to the 1Password subfolder as the default location for all 1Password apps from now on. However, the iOS app should've automatically detected the data file in the root directory of 1Password and not create the separate data file. We'll keep working on improving the detection system.

Thanks!

mitchellzone

I'm having a similar issue with 4.1 on my iPhone. I had both desktop and iOS versions correctly using DropBox, but they were out of sync--different data on mobile vs. desktop, although making changes in one place would sometimes correctly reflect in a change in the other platform. Not sure how this was possible as they were both using the same file (I didn't have a DropBox folder, I had it in the root, and both apps were apparently using this).

I was trying to follow the same steps LarryMcJ above was using to get my databases back in sync. However, after I deleted the file from DropBox, deleted the data from the iOS app, and put the data back in DropBox via the desktop app (it still puts it in the root, BTW, not in a folder), I'm locked out from the iOS app. The first and only thing it does is ask me for the master password, and the master password does NOT work. It has my correct hint phrase and everything, but the password doesn't open the app. So, I have no access to the settings or anything. Even deleting and re-downloading the iOS app brings me back to the same screen.

How do I get the iOS app to start over as if I'd never installed it before, if I can't get to the settings? Thanks.

/mike

khad

1Password 3.8 does put the data file in the root of the Dropbox folder. 1Password 3.9 puts it in a subfolder. You must just be using 3.8 which is the version from our website rather than the Mac App Store. They are essentially identical except for small differences like this.

If you have all of your data in 1Password on your Mac, you can simply remove the 1Password app from your device and reinstall it to start over.

LarryMcJ

Hi, khad. you might not have read the entire thread...I figured out the problem, and as MikeT stated, the 1P keychain used to reside in the root, but t was changed, As user of 1P since its inception, a retired developer, and someone who used to provide volunteer support here (before I retired and no longer have any spare time , I'm pretty sure I know which version I'm using :-) I have the MAS version. Thanks!

khad

Sorry for any confusion. 3.9 used to put the data file in the root, but that was changed a long time ago. 3.8 still does so. I take it things are working well now, then? Please let me know if there is still anything else we can help with.

LarryMcJ

They're working just great...thanks so much for following up. I posted my solution (above)...in my post from 08 February 2013 - 03:11 PM.

khad

Great news! Thanks for letting me know that everything is working well. Also, I think I see part of the confusion as well. I was replying to mitchellzone's post earlier not one of yours.

Enjoy the rest of your week!