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1Password crashes right after being installed from the Mac App Store

dteare
dteare Agile Founder
edited February 2013 in Knowledge Base & FAQs

If you bought 1Password recently from the Mac App Store and it crashes as soon as you open 1Password, it could be related to the location of the Downloads folder.

If your Downloads folder is not in your home folder but is located on a separate drive then many applications installed from Mac App Store will crash during launch.

To fix this problem, please make sure your Downloads folder is located on the same drive as your home folder.

If not, please refer to this article on how to fix a possible permission issue on of the system files that could prevent 1Password from starting correctly.

Crash Report Sample

For reference, here is a sample of the crash report that you might see when this problem occurs:

/8/11 3:45:59.213 PM com.apple.launchd.peruser.501: ([0x0-0x3b03b].com.agilebits.onepassword-osx[411]) Job appears to have crashed: Illegal instruction: 4


Process: 1Password [411]
Path: /Applications/1Password.localized/1Password.app/Contents/MacOS/1Password
Identifier: com.agilebits.onepassword-osx
Version: 3.9 (39001)
App Item ID: 443987910
App External ID: 3832243
Code Type: X86-64 (Native)
Parent Process: launchd [169]

Date/Time: 2011-09-08 15:45:57.857 -0400
OS Version: Mac OS X 10.7.1 (11B26)
Report Version: 9

Interval Since Last Report: 2708 sec
Crashes Since Last Report: 25
Per-App Crashes Since Last Report: 22
Anonymous UUID: 7FD7FBEB-C105-4F8C-9E4F-99920D8F4E20

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000

Application Specific Information:
dyld: launch, running initializers
/usr/lib/libSystem.B.dylib
xpchelper reply message validation: sandbox creation failed: 1002
Container object initialization failed: The file couldn’t be opened.

Application Specific Signatures:
sandbox creation failed: 1002


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libxpc.dylib 0x00007fff86044343 runtime_init + 823
1 libdispatch.dylib 0x00007fff8982a274 dispatch_once_f + 53
2 libxpc.dylib 0x00007fff86044bd1 _xpc_runtime_set_domain + 285
3 libxpc.dylib 0x00007fff86042006 _libxpc_initializer + 452
4 libSystem.B.dylib 0x00007fff87c0fe7e libSystem_initializer + 222
5 dyld 0x00007fff6d42ad1a ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 218
6 dyld 0x00007fff6d42aa66 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 46
7 dyld 0x00007fff6d428258 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 260
8 dyld 0x00007fff6d4281f1 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 157
9 dyld 0x00007fff6d4281f1 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 157
10 dyld 0x00007fff6d4281f1 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 157
11 dyld 0x00007fff6d4281f1 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 157
12 dyld 0x00007fff6d4281f1 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 157
13 dyld 0x00007fff6d4281f1 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 157
14 dyld 0x00007fff6d42902b ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 59
15 dyld 0x00007fff6d41e4ad dyld::initializeMainExecutable() + 206
16 dyld 0x00007fff6d422580 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**) + 1852
17 dyld 0x00007fff6d41c059 _dyld_start + 49

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000088 rbx: 0x00007fff6d417e50 rcx: 0x00007fff6d417ed8 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x00007fff6d4170e8 rbp: 0x00007fff6d418ea0 rsp: 0x00007fff6d4175b0
r8: 0x00007fff6d417570 r9: 0x0000000000000094 r10: 0x0000000000000000 r11: 0x00007fff6d417e74
r12: 0x000000010db09210 r13: 0x000000010db08bf0 r14: 0x000000010db08e60 r15: 0x000000000000000f
rip: 0x00007fff86044343 rfl: 0x0000000000010206 cr2: 0x00007fff6d416f88
Logical CPU: 6