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'Data Not Available' error
dteare
Agile Founder
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The "Data Not Available" error normally happens when the data from 1Password has not been synced to the Safari extension yet. To allow this to happen, please follow these steps:
- Quit Safari
- Open the 1Password app, unlock it, then wait 10-20 seconds
- Reopen Safari and, if need be, unlock the extension
You should be good to go.
Safari's Private Browsing feature can also cause these errors because of a bug that we are working with Apple to resolve. To fix the problem, please disable Private Browsing and reinstall the extension with these instructions:
- Uninstall the 1Password Safari extension: Go to Safari > Preferences > Extensions, select the 1Password extension, and press the Uninstall button on the right
- Turn off Private Browsing: Go to the Safari app menu and uncheck Private Browsing
- Quit Safari:
- On Snow Leopard: choose Safari > Quit or press Command-Q
- On Lion: Hold the Option key and choose Safari > Quit and Close All Windows or press Command-Option-Q
- Update 1Password: in the 1Password app, go to 1Password > Check for Updates and if a new version is found, please update
- Reinstall the 1Password extension: go to 1Password > Preferences > Browsers and click the "Install Safari Extension" button. This should automatically launch Safari and you can now go back about your business.
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