Issue seen with syncing notes

jchiar

I am using 1password on iPhone 3.5.2 and 1password Version 3.4.3.BETA-2 (build 30752).



My logins are syncing, and my software is too.



However if i add a new note on my iphone, it doesnt appear in my desktop app.



I am syncing via DROPBOX.





I also dont see it if I view the web agilekeychain package contents.





Any ideas?

khad

Hi jchiar,



I'm sorry that you're having this problem. I was not able to duplicate the issue in 1Password for Mac. Items created within 1Password for iPhone consistently show up. You had me concerned for a moment as it can sometimes take up to a minute or so to reflect the changes. For good measure, try relaunching both the iPhone and Mac applications. Let me know if the change is not reflected on the Mac after a restart.



There is, however, a known issue in which items created on the iPhone and iPad are not reflected in 1PasswordAnywhere. This is already fixed in our (private) iOS betas and will be released as soon as it is ready. In the mean time, you will need to modify the items in 1Password for Mac in order for them to populate 1PasswordAnywhere.



Is it possible that your Dropbox syncing is simply not set up correctly, or does everything sync properly besides Secure Notes?



Please let me know. Thanks!

jchiar

[quote name='khad' timestamp='1285291337' post='11935']

Hi jchiar,



I'm sorry that you're having this problem. I was not able to duplicate the issue in 1Password for Mac. Items created within 1Password for iPhone consistently show up. You had me concerned for a moment as it can sometimes take up to a minute or so to reflect the changes. For good measure, try relaunching both the iPhone and Mac applications. Let me know if the change is not reflected on the Mac after a restart.



There is, however, a known issue in which items created on the iPhone and iPad are not reflected in 1PasswordAnywhere. This is already fixed in our (private) iOS betas and will be released as soon as it is ready. In the mean time, you will need to modify the items in 1Password for Mac in order for them to populate 1PasswordAnywhere.



Is it possible that your Dropbox syncing is simply not set up correctly, or does everything sync properly besides Secure Notes?



Please let me know. Thanks!

[/quote]



Still happening.

Seems to be anything that originates on the iphone doesnt sync back (notes, web login or software)





IF i add a secure note on 1password on the iphone, it doesnt sync up to the desktop.

If i create a note on the desktop, it does sync down to my iphone.



I can duplicate it easy

jchiar

I also dont see these changes in the 1password keychains 1password.html either.



The stuff that I originate on the iphone doesnt seem to sync to the keychain contents.





JUST TO ADD:

I am using dropbox v 0.8.103

khad

[quote name='jchiar' timestamp='1285965118' post='12484']

I also dont see these changes in the 1password keychains 1password.html either.

[/quote]



Right. As I mentioned earlier:



[quote]There is, however, a known issue in which items created on the iPhone and iPad are not reflected in 1PasswordAnywhere. This is already fixed in our (private) iOS betas and will be released as soon as it is ready. In the mean time, you will need to modify the items in 1Password for Mac in order for them to populate 1PasswordAnywhere.[/quote]



The behavior on your Mac is quite strange, though. Have you updated to 3.4.4 yet? I don't think that will change anything, but it very well could. Also, you might try Help > Troubleshooting > Rebuild Data File…



Let me know how it goes.

jchiar

[quote name='khad' timestamp='1285979314' post='12496']

Right. As I mentioned earlier:







The behavior on your Mac is quite strange, though. Have you updated to 3.4.4 yet? I don't think that will change anything, but it very well could. Also, you might try Help > Troubleshooting > Rebuild Data File…



Let me know how it goes.

[/quote]





Yes, I am on Version 3.4.4 (build 30767)



Rebuilding the data file had no affect.

khad

Could you please email us your Diagnostics Report? This will help us track down the issue more quickly. You can generate the report from 1Password on your Mac by clicking the Help > Troubleshooting > Diagnostics Report... menu item and then attach the report to an e-mail to support@agile.ws



[color="#8B0000"]Please do not post the Diagnostics Report in the forum.[/color]



Also include a link to this forum thread, so we can "connect the dots." <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />

jchiar

done , thanks!

khad

Did everything end up working out with our e-mail support? I was off the past couple days.

jchiar

[quote name='khad' timestamp='1286494247' post='12866']

Did everything end up working out with our e-mail support? I was off the past couple days.

[/quote]





Yes i think so. I had to clear the cache, and that seems to have fixed it. Testing still. Thanks!!

khad

That's great to hear. Let us know if you have any further problems! Cheers! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />