KNOX: Perpetual License Can't Be Registered for V2.0.8 (135)

Ice9ine

<div class="IPBDescription">KNOX: Perpetual License Issue</div>Greetings.



I am a registered KNOX owner who purchased a perpetual license (01/08/2008) prior to KNOX's acquisition by Agile.



I cannot apply my old license key to the most current version of KNOX V2.0.8 (135)



Please advise on a resolution or how to request a new license key.



Note: I have already logged a separate support request with Agile (via the web interface) with my contact and old license key details. The automatic license retriever and sent me a license but it was for 1 Password, not KNOX.



Thanks

khad

Welcome to the forums, Ice9ine. I'm sorry you are having this problem.



I searched our support records and was unable to find a message from you (based on the address you used to sign up for the forums). Perhaps you mistyped your address in the web form. No matter. I am happy to help now. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



I merged your old account which was associated with your Knox license (and tied to an old address of yours) with your current account. I just resent your license keys which will now include Knox — formerly tied to the old address but now updated to use your current address.



Make sure you check your spam folder if you don't see the e-mail in your inbox.



Please let me know if you need further assistance.



Cheers!

Ice9ine

Thanks!!!



KNOX license key successfully applied.



Appreciate the quick response.

khad

Thanks for letting me know. That's great to hear! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />

ryansharp

i am having a similar issue applying my perpetual license to the latest version of Knox. I have submitted an email via the web interface.

ryansharp

issue has been resolved, thanks to Mike Tselikman for the quick response!

khad

Welcome to the forums, Ryan. On behalf of Mike, you are quite welcome! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



We are always here to help. Sorry we didn't get to it sooner on here, but I am glad everything worked out.

Jeff White

I too, seem to be having problems with the Perpetual license I purchased in late 2005. I tried sending support an email through your web site but I have heard not back. I hope you can help. I have all my emails and serial/license number from the original purchase. Thanks in advance.

MikeT

Hi Jeff, I’m sorry for the delay, we’re a bit short on staff this week with Macworld happening soon. I have several Jeff Whites in our system, could you PM me your email address that you used to purchase Knox 1.0 with and I’ll look it up for you.

colinus

Hi all,

I'm here with the same problem. I've purchased a lifetime license for Knox on 26 of january 2010.

Today I've downloaded the very last version (2.08 135), installed it and I can't apply my license...



Can you please take a look a this?



Thanks a lot!

MikeT

[quote name='colinus' timestamp='1300393477' post='22632']

Hi all,

I'm here with the same problem. I've purchased a lifetime license for Knox on 26 of january 2010.

Today I've downloaded the very last version (2.08 135), installed it and I can't apply my license...



Can you please take a look a this?



Thanks a lot!

[/quote]Hi Colinus, welcome to the forums!



I have sent you the email with the license information and I’ve also sent you a private message here containing the license information.



I hope that helps, please let me know if there’s anything else I can do for you!

mjboyle

Hello,



I got here from google and it looks like I'm having the same basic problem. I purchased a Single User Perpetual License for Knox on 7/17/06. I'd been getting errors trying to update for ages and didn't even realize that ownership of Knox had changed until I tried out and purchased 1Password.



I attempted to download the most recent version of Knox and use my license info, but it said it was invalid. Unfortunately it looks like the email that I used to register with originally is one I no longer have access to. It was a comcast.net email address with my forum username. I bought 1Password using a gmail.com address (my new address which I, obviously, DO have access to). I have the original registration email on file and can forward it to someone or take whatever other steps are needed to get things transferred. Let me know what I need to do.



Thank you!

[Deleted User]

Hey there mjboyle,



Welcome to the Forums!



I just sent you a Peronal Message (PM) asking for additional information. Please respond when you have time.



Cheers!



Brandt

mjboyle

[quote name='bswins' timestamp='1311606128' post='33912']

Hey there mjboyle,



Welcome to the Forums!



I just sent you a Peronal Message (PM) asking for additional information. Please respond when you have time.



Cheers!



Brandt

[/quote]





Thanks so much! Got me all straightened out, and fast, too. Anyone else coming here trying to figure out why they can't register Knox with their old license, definitely make a post here or otherwise contact the AgileBits guys. They'll help you out.

[Deleted User]

Hey again Michael!



Thanks for the kind words, and I'm glad you are good to go!



For others reading this thread, please take Michael's words to heart.



If you have an issue, please either post in the Forums or send us an e-mail to [email="support@agilebits.com"]support@agilebits.com[/email].



We're here to help!



Cheers!



Brandt