Should I delete then redownload?

AUPhil

<div class="IPBDescription">iPad hopelessly locked but Mac/Win is happy</div>Hey Everybody,



I have three versions of 1Password that were working great. All were set to sync with Dropbox. I updated my master password on the Windows version and the Mac version picked up the change fine. However my iPad version will not unlock with either the new Master Password or any of my old ones.



My Dropbox folders are syncing fine on the iPad.



This has been a problem for about two/three weeks now. I've been very busy and have just now had the time to look into it.



At any rate, I don't see the harm in deleting the iPad app, going back to the App store to re-download it, then do a clean sync with Dropbox.



However, I know better than to "just assume everything will be OK" so I thought I'd ask here first before pulling the trigger on the iPad deletion plan.



Is this a sane way to remedy the iPad issue?



Thanks,

Phil

khad

Welcome to the forums, Phil!



Your master password is used to encrypt all your confidential information stored within 1Password; without this password your data cannot be recovered. Your 1Password master password is known only by you, and we cannot reset it for you; if we could, that would be a security hole that criminals could use to steal your data.



If you cannot remember the master password, you will need to delete the 1Password app from your iPad and start over. This will also delete all of your your 1Password data from your iPad, but there are several ways you might be able to recover that data, after you reinstall the 1Password app:



* If you've been using Dropbox to sync your data with 1Password for Mac or Windows, just set up Dropbox syncing again in the reinstalled app, and your data will start syncing to your iPad automatically. Please see this guide for instructions on how to set this up if you need any assistance:



http://help.agile.ws/1Password3/cloud_syncing_with_dropbox.html



* If you've previously synced your 1Password data with 1Password for Mac, you can easily restore your data during the next Wi-Fi sync:



http://help.agile.ws/1Password3/sync_to_ipad.html (iPad)



* If you've used the built-in "backup and restore" feature to save a backup copy of your 1Password data, you can use it again to restore that saved backup file. You can read more about our backup and restore option here:



http://help.agile.ws/1Password_iPad/backup.html



Please note that you don't have to re-purchase 1Password in order to reinstall the app, providing you're still using the same iTunes account that you used to purchase the app originally, then you will be able to re-download the current version for free. Unfortunately, it won't look like it's free until you choose to "buy" it and enter your password. You don't have to take our word for it though. Here is Apple's official support document:



http://support.apple.com/kb/ht2519



I hope that helps. Please let me know.



Thanks!

AUPhil

Thanks, Khad.



I never lost my master password. Your assurance that deleting and reinstalling the iPad app was the help I needed.



I did make a backup of my 1password folder on Dropbox as a sanity check but it was not needed.



Everything is back to functioning again.



Thanks!

Phil

khad

Thanks for letting me know that everything is working well, Phil. That is always good news! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



Please let us know if we can be of further assistance.