Error or loses connection

Larry in Wa.

I am running windows 7 home premium with Internet Explorer 8. I have Version 1.0.2.155 of 1PASSWORD.

I have started see two things.

1. after I have been using IE8 for a long while when I hit ctrl \, it appears that 1PASSWORD can not figure out where I am at. I have to exit IE and then restart it then when I go to that page it will fill in the user Name and Password.







2. Sometimes I get the following error.



---------------------------

1Password

---------------------------

Access violation at address 76F36BF0 in module 'ntdll.dll'. Write of address 132BBF78.

---------------------------

OK

---------------------------



The only way that I have figured out how to recoever this is to go to task Manager and to quit IE8 this allows me to clear the error.



Thanks for the help

Stefan von Dutch

Updating to our latest beta version might correct this problem.

Larry in Wa.

I used the "check for new version" link in the Help menu and it says that I am using the latest version.



do I need to uninstall the program and download it that way?



as I stated before I am using Version 1.0.2.155.



Thank you for your time

Larry in Wa.

Also, I paid for use of WIndows 1PASSWORD, should I have a different version to use?

Larry in Wa.

Guess I dont get an answer to these. Does anyone know the answer

thightower

[quote name='Larry in Wa.' timestamp='1294836535' post='18865']

Guess I dont get an answer to these. Does anyone know the answer

[/quote]





Sorry Larry its been running really thin around here most of the team are attending a conference or something I dont get those details Just lowly forum helper here. I do not use the win version but did want you to know your post was seen. Things should be returning to normal soon. I am sorry for the delay just bare with me/us for a little longer.

Stefan von Dutch

Enable this: File > Preferences (Ctrl+P) > Updates > Include Beta Versions



Then do this: Help > Check for New Version

DBrown

If Stefan's suggestion doesn't help, Larry, please contact us at [i]support@agile.ws[/i] from the e-mail address associated with your registration (so we can look up your 1Password for Windows key), and we'll see what we can do to help.

Larry in Wa.

I followed the instructions and it now updates itself. I will see if that fixes the errors I was getting. thasnk for the help

DBrown

Thanks for updating the thread, Larry!

Larry in Wa.

I have been using the program for several days now since updating to the newe version and all is great. thanks for the help

DBrown

That's good news, Larry! Thanks for letting us know.