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Cannot Contact License Server

Hello,



I purchased 1Password for Windows, went to enter the registration key and get the following message



"Cannot contact license server for activation."



What options do I have? I am working inside a corporate environment as an external contractor.



Regards



Jarvil

Comments

  • Jarvil, welcome to the forum!



    If you're interested in using the latest beta version, please select the [b]Updates[/b] tab of 1Password preferences, enable [b]Include Beta versions[/b], and click [b]Check Now[/b]. That problem should be resolved in the last couple of beta builds.



    If you'd prefer to stick with non-beta builds, please contact us at [i]support@agile.ws[/i], and let us know what's wrong. We'll be glad to help!
  • Hi,



    I've also purchased a license of 1password for windows and I'm also not able to enter the license code because of the above mentioned error message.

    I'm running version 1.0.2.155 and "include beta versions" is activated but unfortunately there is no new beta version available; is there another solution getting rid of them?



    many thanks

    regards

    chris



    [quote name='DBrown' timestamp='1295925381' post='19445']

    Jarvil, welcome to the forum!



    If you're interested in using the latest beta version, please select the [b]Updates[/b] tab of 1Password preferences, enable [b]Include Beta versions[/b], and click [b]Check Now[/b]. That problem should be resolved in the last couple of beta builds.



    If you'd prefer to stick with non-beta builds, please contact us at [i]support@agile.ws[/i], and let us know what's wrong. We'll be glad to help!

    [/quote]
  • Stefan von Dutch
    Stefan von Dutch Community Moderator
    Have you entered your proxy settings here? File > Preferences (Ctrl+P) > Network
  • [quote name='chris_1020' timestamp='1295965663' post='19461']

    I'm running version 1.0.2.155 and "include beta versions" is activated but unfortunately there is no new beta version available

    [/quote]

    1.0.3.BETA-163 has been available for a few days, and 1.0.3.BETA-164 is available today.
  • my proxy settings are ok, until this version I was able to update but my installation still finds no beta version...can you post a link for downloading the beta version?



    many thanks





    [quote name='DBrown' timestamp='1295976440' post='19472']

    1.0.3.BETA-163 has been available for a few days, and 1.0.3.BETA-164 is available today.

    [/quote]
  • [quote name='chris_1020' timestamp='1296121798' post='19597']...can you post a link for downloading the beta version?

    [/quote]

    Sorry, Chris. Enabling the [b]Include Beta versions[/b] option and clicking the [b]Check Now[/b] button is the only way I know of to get beta builds.



    I'm surprised it doesn't work for you. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/sad.gif' class='bbc_emoticon' alt=':(' />



    I'd ask you to relaunch 1Password and try again, but 1.0.3.165 has been released, this morning, so there's not currently a beta available to test with.
  • In a similar vein, I also have a proxy that doesn't work too well with 1Password, I needed my unlock details to be sent to me by Agile.



    I now face a similar problem because I know there is an update available (I updated my home machine ok) but I can't get it automatically as I guess the same mechanism is used for the updater as registration.



    Is it safe to just install the latest version manually off the website or will this reset my license information?
  • Stefan von Dutch
    Stefan von Dutch Community Moderator
    [quote name='frod' timestamp='1296493511' post='19825']

    Is it safe to just install the latest version manually off the website

    [/quote]



    Yes.



    [quote name='frod' timestamp='1296493511' post='19825']

    or will this reset my license information?

    [/quote]



    No.
  • DBrown
    DBrown
    edited January 2011
    .

    Welcome to the forum, frod!

    .



    [quote name='frod' timestamp='1296493511' post='19825']...or will this reset my license information?

    [quote name='Stefan van As' timestamp='1296493788' post='19826']

    No.

    [/quote][/quote]

    It also won't affect your existing 1Password data.
  • Thanks, it worked nicely.
  • That's good news, frod! Thanks for updating the thread.
  • jarvil
    edited February 2011
    Awesome,



    The new version fixed the license issue. Finally able to activate my purchase today! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/biggrin.gif' class='bbc_emoticon' alt=':D' />



    Thank you!



    Jarvil
  • [quote name='jarvil' timestamp='1297662049' post='20579']

    The new version fixed the license issue.

    [/quote]

    That's good news, Jarvil! Thanks for updating the thread.