BankWest login page doesn't work with 1password

frog

When attempting to log into BankWest online banking using 1password, the details (username + password) are filled out, but then the page seems to "refresh" but now without the password in place rather than logging in normally (like other pages).

There's no error message (which there would be if the page actually got submitted with a blank or incorrect password), it just flashes briefly and the password "dots" disappear.



The login page is:



https://ibs.bankwest.com.au/BWLogin/rib.aspx



I'm guessing they've got some kind of javascript or something to stop potential password stealing (i'd hope it's not specifically to stop 1password working!)



For what its worth, I've double checked the login & password is correct (i copy + paste it out of 1password to log in) and 1password works with all other sites I use it on (50-100ish).

khad

I'm sorry that you're having this problem. Please try saving the login manually like this:



1. Enter your username and password, but DO NOT submit the form.

2. Click the 1Password button in your browser's toolbar, and choose Save Login.

3. Set the Action field to Create New Login (or to Replace <login-name>, to update an existing Login item).

4. Click the Save button.



Using the above technique I was able to save and fill a sample login in Safari at:



https://ibs.bankwest.com.au/BWLogin/rib.aspx



Manually saving a login can be useful for logins that are either problematic to begin with or were once working but have since stopped. Doing this allows 1Password to refresh everything it "knows" about the page. Login pages often change as websites are updated and this can be a necessary but very useful tip. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



If you are still having trouble, please take a look at our "Website Login Issues" guide:



http://help.agile.ws/1Password3/login_issues.html



Note especially that editing the login to change the Submit value from "If Autosubmit is ON" to "Never" works on a lot of sites which modify the form before submitting it or are looking for a literal key press or mouse click. This will give you the chance to actually give them what they are looking for by submitting the form yourself rather than allowing 1Password to do it on your behalf.



I hope that helps. Please let me know.



Thanks!

frog

Thanks for the tips, disabling auto-submit worked for me

khad

Thanks for letting me know. I'm glad it is working for you now! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />