Slow access to 1password

Stephen Yeoh

I've noticed some behavior that I consider strange. When I first open 1Password and start typing in a search value, the ball shows up and seems to spin for 5 or 10 seconds before anything happens any my search criteria is returned. Why is this happening?



A similar behavior has been noted in Safari 5.0.3. If I haven't been on the computer in a while, with it possibly going to sleep, I visit a web site and want to log in. The first login chosen from the pulldown menu is quick. However, clicking on the 1P icon in the toolbar when visiting a subsequent site might result in the beach ball for several seconds before the menu pops up. Why is this happening too?



I'm on an iMac i7 with 16GB of RAM running OS X Server 10.6.6



Thanks.

Stephen

khad

Hey Stephen,



I'm sorry that you are having this problem.



Please try rebuilding your data file in 1Password on your Mac (Help > Troubleshooting > Rebuild Data File…).



If you are still having trouble, could you please email us your Diagnostics Report? This will help us track down the issue more quickly. You can generate the report from 1Password on your Mac by clicking the Help > Troubleshooting > Diagnostics Report... menu item and then attach the report to an email to support@agile.ws.



Please include a link to this thread so we can "connect the dots" but [color="#FF0000"]do not post your Diagnostics Report in the forums.[/color]



Please let me know how it turns out!

GPW

That worked perfectly. I had the same problem with the slow search. Rebuilding the db knocked it out. Great app, great support. Thanks.

khad

Thanks for letting me know my solution worked for you, GPW! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



And thanks for the kind words. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_bigsmile.png' class='bbc_emoticon' alt=':-D' />

Stephen Yeoh

Hi Khad,



Unfortunately, this solution works briefly and then the slow performance returns. I've emailed my diagnostic report as requested.



Thanks.

Stephen

khad

Thanks, Stephen. We'll take a look at your DR and get back to you ASAP.



Cheers,

beto_f

I can't seem to find the "Rebuild data file" option in the latest 1password (3.8.1, OSX 10.6.<img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/emoticon-0103-cool.gif' class='bbc_emoticon' alt='8)' />. Has that been moved? I'm having the same issue.



Thanks.

Ben

Hi bento_f,



Welcome to the forums. The option is under Help > Troubleshooting > Rebuild Data File in the main 1Password application.