My master password is wrong??

Pererau

I just purchased 1password on Mac, and 1Password pro for my iphone and iPad. I got it all set up to sync via dropbox and it started to work fine, but now it wants my Mac's master password and when I enter it, it says "this master password is incorrect. Please enter the Master Password you used on Mac or PC" but when I type the same password into my Mac, it unlocks the program, so I know that it is my master password. Now what?

[Deleted User]

[quote name='Pererau' timestamp='1297969953' post='20791']

I just purchased 1password on Mac, and 1Password pro for my iphone and iPad. I got it all set up to sync via dropbox and it started to work fine, but now it wants my Mac's master password and when I enter it, it says "this master password is incorrect. Please enter the Master Password you used on Mac or PC" but when I type the same password into my Mac, it unlocks the program, so I know that it is my master password. Now what?

[/quote]



Hi Pererau,



I'm sorry for the trouble here, do you have any special characters in your master password at all? Things like !$% etc, if so could you try changing the master password to remove these and then attempting the Dropbox sync setup again?



Let me know how it runs out, and I hope it helps.

Pererau

[quote name='stu' timestamp='1297973447' post='20797']

Hi Pererau,



I'm sorry for the trouble here, do you have any special characters in your master password at all? Things like !$% etc, if so could you try changing the master password to remove these and then attempting the Dropbox sync setup again?



Let me know how it runs out, and I hope it helps.

[/quote]



No, in fact, my master password is pretty simple. I'll try syncing with dropbox again, though.

Pererau

[quote name='Pererau' timestamp='1297978091' post='20809']

No, in fact, my master password is pretty simple. I'll try syncing with dropbox again, though.

[/quote]



I changed my password, which worked, then I changed it back and it worked again, so I appear to be up and running now. Thanks.

[Deleted User]

[quote name='Pererau' timestamp='1297979449' post='20812']

I changed my password, which worked, then I changed it back and it worked again, so I appear to be up and running now. Thanks.

[/quote]



That's great news, I'm just sorry you had some trouble in the first place, resetting the master password must have gotten things back into shape.