This is a staging forum for AgileBits, not an official support forum. Visit http://discussions.agilebits.com instead.
Can't restore data file
in Mac
<div class="IPBDescription">Restore attempt says I do not have permission</div>1. I was changing the user name in a financial account
2. 1Password prompted above the window to save as a xxxx1. I changed it to the old xxxx
3. When I went to verify the change 1Password had changed the password, not the user name
4. I had then lost the password. There was no password change history shown.
5. I went to Iphone but the change had already synced.
6. I attempted to do a restore from backup. I receive a message saying that the file at the backup location cannot be restored because I don't have permission.
7. I have granted all files access to use 1Password in Keychain but that has no effect.
8. I cannot start 1Password now. I am asked to create a new data file or find existing but don't have access permission.
9. I have not tried to start a new data file and then restore for fear I will never get back my data file.
10 HELP!
2. 1Password prompted above the window to save as a xxxx1. I changed it to the old xxxx
3. When I went to verify the change 1Password had changed the password, not the user name
4. I had then lost the password. There was no password change history shown.
5. I went to Iphone but the change had already synced.
6. I attempted to do a restore from backup. I receive a message saying that the file at the backup location cannot be restored because I don't have permission.
7. I have granted all files access to use 1Password in Keychain but that has no effect.
8. I cannot start 1Password now. I am asked to create a new data file or find existing but don't have access permission.
9. I have not tried to start a new data file and then restore for fear I will never get back my data file.
10 HELP!
Flag
0
Comments
-
Thanks to the team at Agile! Fortunately I was able to supply them with the Diagnostics Report and they quickly solved the problem. All is well!
JoeFlag 0
