This is a staging forum for AgileBits, not an official support forum. Visit http://discussions.agilebits.com instead.

Set up for ipad 2

nonajane
nonajane
in iOS
<div class="IPBDescription">can't get past master password creation</div>Hi - Not sure if I am being really dumb! Downloaded 1password for ipad - typed in 4 digit password, told it to create a new database, got to next page, typed in master password (twice)and password hint - um what do I do now - can't get the page to do anything! I deleted it and downloaded it again but still "stuck" on same page. Thanks
Flag

Comments

  • khad
    khad Social Choreographer ✭
    Welcome to the forums, nonajane. I'm sorry that you are having this problem.



    I am a bit confused since you mention a 4-digit unlock code and a master password in 1Password on your iPad. At this time only our iPhone app has the 4-digit unlock code. Are you referring to an iPad or an iPhone?



    Also, are you certain that you deleted the app? Your master password should not persist across a complete uninstall of the app from your iOS device.



    Your master password is used to encrypt all your confidential information stored within 1Password; without this password your data cannot be recovered. Your 1Password master password is known only by you, and we cannot reset it for you; if we could, that would be a security hole that criminals could use to steal your data.



    If you cannot remember the master password, you will need to delete the 1Password app from your iPad and start over.



    [b]To delete 1Password from your iPad, please tap and hold its icon on your home screen until all the icons begin to wiggle around. Then tap the red X in the corner of its icon and confirm Delete.[/b] This will also delete all of your 1Password data from your iPad, but there are several ways you might be able to recover that data, after you reinstall the 1Password app:



    * If you've been using Dropbox to sync your data with 1Password for Mac or Windows, just set up Dropbox syncing again in the reinstalled app, and your data will start syncing to your iPad automatically. Please see this guide for instructions:



    http://help.agile.ws/1Password3/cloud_syncing_with_dropbox.html



    * If you've previously sync'ed your 1Password data with 1Password for Mac using Wi-Fi syncing, you can easily restore your data during the next Wi-Fi sync:



    http://help.agile.ws/1Password_iPad/sync_to_mac_manually.html



    * If you've used the built-in "backup and restore" feature to save a backup copy of your 1Password data, you can use it again to restore that saved backup file. You can read more about our backup and restore option here:



    http://help.agile.ws/1Password_iPad/backup.html



    Please note that you don't have to repurchase 1Password in order to reinstall the app, providing you're still using the same iTunes account that you used to purchase the app originally, then you will be able to download the current version for free. Unfortunately, it won't look like it's free until you choose to "buy" it and enter your password. You don't have to take our word for it, though. Here is Apple's official support document:



    http://support.apple.com/kb/ht2519



    Please let me know how it turns out.



    Thanks!
    Flag
  • nonajane
    nonajane
    OOps yes I was a bit silly - it was late! I deleted and downloaded 1password for iPad several times, rechecked your site, looked at the keyboard and pressed "unlock" on it. Now all sorted Thanks for your help.
    Flag
  • khad
    khad Social Choreographer ✭
    I'm glad everything is working well for you. Thanks for the update! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



    Best regards,
    Flag