1Password for iPhone: Dropbox sync stopped working

pesla

<div class="IPBDescription">"Dropbox sync failed to obtain the list of remote data objects.</div>Recently my 1Password for iPhone stopped syncing with Dropbox. It errors out with the following error message:



[code]Dropbox sync failed to obtain the list of remote data objects.[/code]

I noticed the issue today, but it probably stopped working a couple of days ago. Specs:



[list]

[*]1Password for iPhone 3.5.7.

[*]1Password for Mac 3.5.9.

[*]iOS 4.3.2.

[/list]

I tried the following:

[list]

[*]Cleared the application cache

[*]Removed 1Password for iPhone, rebuilt the data file on my Mac, reinstalled 1Password for iPhone

[*]Restored data file to a backup date on which I am certain that syncing worked without a problem

[*]Reset all data on 1Password for iPhone

[*]Reset Dropbox syncing on 1Password for iPhone

[/list]

None of this seems to work -- it keeps casting the same error message over and over again. I'm temporarily syncing my data files over WIFI, but I'd like to switch back to Dropbox syncing. Is there anyone who knows what happened?

pesla

I seem to have fixed the problem by removing the 1Password.agilekeychain file and creating a new one using 1Password for Mac. I reset the Dropbox sync on my iPhone afterwards, which worked: it started syncing back all my stored items to my Mac into my new keychain file.



I'm still not sure what caused the syncing problems, but at least this is a "fix".

brenty

Hiya, pesla! Welcome to the forums! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/smile.gif' class='bbc_emoticon' alt=':)' />



I am sorry you ran into some trouble, but I am glad that everything is working for you now. It sounds like you ran into a bug that made 1Password not properly store your credentials, which made it so that it could not properly authenticate. I apologize for the inconvenience. We actually have an update that is waiting to be approved for the app store...



The More > Settings > Sync > Dropbox > Account > Reset is a great way to troubleshoot these kinds of issues, since it only resets your sync settings and leaves all of your data intact (although we definitely need to update the UI to better reflect that this is what it is for.)



If there is anything [s]else[/s] we can do for you, just ask. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/smile.gif' class='bbc_emoticon' alt=':)' />