Can't Enable 1Password for FF4

Uncle Vishnu

In 1Password/Preferences/Browsers I cannot enable Firefox 4. The check box will not accept a checkmark. FF3 will accept a checkmark but I'm using FF4(the current stable version, not a beta.)

If it matters, I'm running OS 10.5.8.

jpgoldberg

Hi Uncle Vishnu. Welcome to the forums!



[quote name='Uncle Vishnu' timestamp='1303747853' post='25600']

In 1Password/Preferences/Browsers I cannot enable Firefox 4. The check box will not accept a checkmark. FF3 will accept a checkmark but I'm using FF4[/quote]

When you say that you can't check the box for the FF4 extension is the line and box grayed out? Or does clicking on the box simply do nothing?



What happens if you try "Remove All Extensions" and then "Install All Extensions" in that preferences pane?.



If that doesn't work, I would guess that there might have a damaged copy of 1Password and would suggest that you reinstall 1Password version 3.5.9 which you can fetch from



http://help.agile.ws/1Password3/legacy_versions.html



[quote]If it matters, I'm running OS 10.5.8.

[/quote]

Also can you let us know whether you are using an Intel or PPC Mac?



Thanks! I think that the things I've listed above should resolve the problem, please let us know.



Cheers,



-j

Uncle Vishnu

The box is NOT grayed out; clicking on it does nothing, no check mark remains after clicking on the box.

Doing "Remove All Extensions" and then "Install All Extensions" doesn't help.

I just reinstalled v3.5.9 but the problem remains.

I'm using a MacBook Pro Intel core 2 duo.

khad

I'm sorry that you are still having this problem.



It sounds like some kind of corruption in your Firefox profile. Please make sure you have tried all the steps in our [url="http://help.agile.ws/1Password3/missing_browser_icon.html#firefox_and_flock"]troubleshooting guide[/url] specifically [url="http://help.agile.ws/1Password3/firefox_flock_profiles.html"]creating a new profile in Firefox[/url] if the other steps do not get you up and running.



Please let me know how it turns out.



Thanks!

Uncle Vishnu

Sorry, but I'm pretty weak on terminal use. In terminal, right after my name, I entered cd and hit "enter" but nothing happens; If I enter Applications/Firefox.app/Contents/MacOS/firefox-bin -ProfileManager, and hit "enter" the response in terminal is: dyld: unknown required load command 0x80000022

Trace/BPT trap

I imagine that I'm doing it wrong in some way. What's the proper protocol?

khad

I am terribly sorry about that. We need to fix that in the documentation. It is not your fault at all. Please copy and paste this into Terminal and then press the Return key on your keyboard:



[code]/Applications/Firefox.app/Contents/MacOS/firefox-bin -ProfileManager[/code]

Then follow the steps to create a new profile here:



http://support.mozilla.com/en-US/kb/Managing%20profiles#w_creating-a-profile

Uncle Vishnu

Using the terminal command doesn't work. Here's the result:

Last login: Tue Apr 26 13:47:56 on console

unclevishnu's-macbook-pro:~ unclevishnu$ /Applications/Firefox.app/Contents/MacOS/firefox-bin -ProfileManager

dyld: unknown required load command 0x80000022

Trace/BPT trap

unclevishnu's-macbook-pro:~ unclevishnu$

brenty

Hey there, Vishnu! Thanks for your response. That gave me an idea of how to proceed. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/smile.gif' class='bbc_emoticon' alt=':)' />



After doing some searching, I found [url="http://asqueella.blogspot.com/2010/12/dyld-unknown-required-load-command.html"]this site[/url], which seems to indicate that it could be a problem related to it trying to launch as 64-bit. Leopard, of course, is 32-bit only. Perhaps the ProfileManager is foolishly trying to run in 64-bit mode! Please try this modified command instead, to force the ProfileManager to load in 32-bit mode (and make sure you change it to reflect the location and name of the Firefox 4 app on your system if necessary.) Run this in Terminal:



[code]arch -i386 /Applications/Firefox.app/Contents/MacOS/firefox-bin -ProfileManager[/code]



All of this begs the question: Why is there no way to launch ProfileManager in the GUI? <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/laugh.gif' class='bbc_emoticon' alt=':lol:' />



Anyway, you are now hopefully staring at the ProfileManager window. Click Create Profile and pick a name. You can uncheck the box that says "Don't ask at startup" if you want to be prompted to choose a profile when you launch Firefox in the future, and then select your new profile and launch Firefox.



Now, quit Firefox and try to install the 1Password extension. Hopefully this works now. If you are still having this issue, please email us at support@agilewebsolutions.com and include a Diagnostics Report. You can do this by launching 1Password and going to Help > Troubleshooting > Diagnostics Report... and then either dragging the icon to an email or using Export to save it and attach it manually. Also, be sure to include a link to this forum thread so we can connect the two. We will get you back up and running. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/smile.gif' class='bbc_emoticon' alt=':)' />



[quote name='Uncle Vishnu' timestamp='1303875936' post='25721']

+++++++++++++++++



Using the terminal command doesn't work. Here's the result:

Last login: Tue Apr 26 13:47:56 on console

unclevishnu's-macbook-pro:~ unclevishnu$ /Applications/Firefox.app/Contents/MacOS/firefox-bin -ProfileManager

dyld: unknown required load command 0x80000022

Trace/BPT trap

unclevishnu's-macbook-pro:~ unclevishnu$

[/quote]