! Password is the best but beware of paying via PayPal

Reverend Wally

<div class="IPBDescription">Warning about PayPal</div>I am in the middle of a dispute with PayPal. Agile has been really great and found I did not need to pay the 39.99 for 1 Password 3, and has tried to refund the money, but PayPal is playing games with me. Maybe they want to drive me nuts so I will just forget it all .... but that is very unlikely to happen. I am very persistent.



Just be careful when doing business using PayPal.

[Deleted User]

Hi Wally,



Thanks for the post, I know you're in touch with us via e-mail and we'll do our best to help get things resolved in any way that we can for you, we're just a little bit busier than normal right now.



I'm sad to hear about your experience with PayPal, I've been an advocate of theirs for a long time and prefer using them for online payments, particularly in the way that I have things setup. I do hope everything is resolved soon, and thanks again for posting this, it's good to know when things go wrong with the other links in the chain.







[quote name='Reverend Wally' timestamp='1303924952' post='25744']

I am in the middle of a dispute with PayPal. Agile has been really great and found I did not need to pay the 39.99 for 1 Password 3, and has tried to refund the money, but PayPal is playing games with me. Maybe they want to drive me nuts so I will just forget it all .... but that is very unlikely to happen. I am very persistent.



Just be careful when doing business using PayPal.

[/quote]

Reverend Wally

I have an eBay seller account, and use PayPal as payment processor for that. I have had a few issues in the past with them doing wierd stuff. It just makes me a little irritated to have to go through a bunch of crud every now and then.

Reverend Wally

Finally ... PayPal got it straightened out. I am sure Agile's staff, as usual, went above and beyond.



Thanks, guys/gals.

brenty

Hiya, Rev!



I'm glad to hear you were able to get that straightened out without resorting to spiritual warfare! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/wink.gif' class='bbc_emoticon' alt=';)' />



I have not had trouble with PayPal myself, but there are a lot of horror stories out there of people getting their accounts frozen, sometimes permanently. PayPal is hugely convenient. I use it myself a lot to avoid giving out my credit card info. But their terms of service are onerous. It is important to keep in mind that with services like this they can suspend or cancel your account at any time. Similar to credit card companies, actually. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/blink.gif' class='bbc_emoticon' alt=':blink:' />



I have been using [url="http://www.steampowered.com"]Steam[/url] a lot lately since I got some great deals on games over the holidays. It's an awesome service, but sobering to remember that if I lose my account through my own negligence or punitive measures on their part, it's basically all gone and I have no recourse. In situations like these, we all just have to decide for ourselves if the convenience is worth the risk. My answer is yes, but I reserve the right to change my policy without notice. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/laugh.gif' class='bbc_emoticon' alt=':lol:' />



[quote name='Reverend Wally' timestamp='1303945890' post='25769']

Finally ... PayPal got it straightened out. I am sure Agile's staff, as usual, went above and beyond.



Thanks, guys/gals.

[/quote]

jesseali

Hello, I just upgraded my 1password 3 for mac personal to the combo windows and mac family pack. I did this to use FOR MYSELF on multiple computers. Then I found out that I can do this without the family pack. I would like to get a refund and change upgrade to the PC/MAC single user license.



I find it really strange that you make me give this private information in the forum and have quit email support.

Anyway, there it is... I would appreciate it if you could change/refund my purchase. If the paypal refund could be a problem, I would be open to just grabbing text expander or maybe nox instead of the refund.



Jesse

Ben

Hi Jesse,



I've sent you a private message. Please check for it. Also we do still respond to email requests via support@agilebits.com however we're backlogged and responses are taking longer than normal, so we suggest the forums for non-sensitive issues. I don't see how your order # could be used against you, but just in case I've removed it from your post.



Thanks!

Ben

F451

[quote name='brenty' timestamp='1303975361' post='25804']

I have not had trouble with PayPal myself, but there are a lot of horror stories out there of people getting their accounts frozen, sometimes permanently.[/quote]

I hope you never do as they are a walled-garden like the App Store. Loved it one time when they kept repeatedly charging me for an eBay item that I had already paid for because of a glitch in [i]their[/i] system. Like clockwork, I kept receiving emails that my payment was process until it added-up to an astronomical sum of money. Resolved only after over four hours on the telephone, only to have it start recurring the very next day. When you contact PayPal they will cease speaking with you if you say the "wrong" things (that actually have a list, and expletives is on it)! You have to escalate matters to get anywhere...good luck.