Hanging when changing browser extension setting

celo

Hi,



In *just one* of my computers, I've lost the browser extension in Firefox 4 and I cannot reinstall. Everytime I go into 1Password preferences to reinstall them, the app hangs (spinning wheel of death). Any change I make in that preference causes the app to hang and I have to force quit it.



I've repaired permissions, reset the cache and the folder permissions and I don't know what the next step would be. Please let me know. I've attached an error report.

khad

Welcome to the forums, celo. I'm sorry that you are having this problem. I wish our introduction was under more pleasant circumstances.



It sounds like your 1Password installation is damaged, which is keeping it from starting. This is likely also affecting browser integration. To resolve this:



1. Download 1Password from our web site:

http://agilebits.com/downloads

Click on the "Download Now" button under "1Password 3"

2. Quit your web browser and 1Password, if it's running

3. Drag the newly downloaded version of 1Password to the same location as any previous one -- replacing it

4. Run 1Password at least once and then your web browser



Your information is stored in a data file separate from the application, so it will not be harmed by this procedure.



It sounds like Firefox is caching some data from a previous version. You can fix this by completely uninstalling the Firefox extension and reinstalling it:



1. Make sure Firefox is not running.

2. Launch 1Password from your /Applications folder

3. Click 1Password > Preferences > Browsers

4. Uncheck the box next to all versions of Firefox

5. Launch Firefox and click Tools > Add-ons > Extensions. Make sure that 1Password is *not* listed.

6. Step #5 is the most important step so I'll repeat it again here <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/smile.gif' class='bbc_emoticon' alt=':)' /> Launch Firefox and make sure 1Password is not there.

7. If 1Password is appearing in the Extensions window, click the Uninstall button on the 1Password extension and quit Firefox.

8. Return to your 1Password window and check the box next to Firefox. There are two versions: 3 and 4. Pick the one that you have installed.

9. Restart Firefox and click Tools > Add-ons > Extensions. Make sure that 1Password is listed.



After following these steps, the Firefox extension will have forgotten everything about previous versions and should work correctly.



Please let me know how it turns out.



Thanks!

celo

That seemed to have worked, thanks!

khad

Thanks for letting me know. That is good news! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_bigsmile.png' class='bbc_emoticon' alt=':-D' />



If we can be of further assistance, please let us know.



We are always here to help!