Login not listed in Safari right away

jalanh · June 2011

Typically, the way I use 1password is to open safari, browse to a website, press cmd-\ and it logs me in. This week I tried this procedure for https://www.lmpeople.com and it didn't work. When I browse to the site, the '1P' toolbar menu says 'No logins saved for this website'. As soon as I give focus to the username or password field, the menu correctly says 'Fill & Submit LM People'.

Is this a feature, website issue or a bug in 1password?

Thanks,

Jeff

[Deleted User] · June 2011

Hello Jeff,

I created a test login for the site in question, and I was able to enter my test information using both the cmd-\ shortcut and by launching the website from within the 1Password application.

In many cases where a saved Login was working, but now is not, there were changes made to the website's coding. When I experience a situation like yours, the first thing I do is go to the website and [b][i]resave[/i][/b] the login.

Once on the site, [b]FILL[/b] the username and password but do [b]NOT[/b] submit. Next, select the browser extension (the 1P icon in Safari's case) and select the [b][i]Save Login...[/i][/b] option. A box will appear asking if you wish to [i]Create New Login[/i] or [i]Replace "Login Name"[/i]. Usually, I try the [i]replace[/i] option first, but for some sites, I've needed to [i]create new[/i] in order for it to work. Once you've made your choice, submit the login...for the LMPeople site, click the "Log In" button.

Close the webpage...navigate back to URL and try using the cmd-\ again. Does it work?

If resaving and/or creating a new login does not fix your issue, please let me know what versions of 1P and Safari that you are using.

Thanks.

Brandt

To be sure I am working with the same system as you, please note that I am using 1Password for Mac Version 3.6.0.BETA-40 (build 31040), and Safari Version 5.0.5 (6533.21.1).

jalanh · June 2011

Brandt,

Thanks for the response. I actually tried re-saving the login, before I wrote the original e-mail. I just tried re-saving the login again just to be sure and I still experience the issue.

1Password for Mac Version 3.6.0.BETA-40 (build 31040).

Safari is Version 5.0.5 (6533.21.1)

Jeff

[Deleted User] · June 2011

Jeff,

Thanks for the follow up reply. Sorry the re-save option didn't work.

Please try again using the "Create New" option. If that doesn't work, we'll find out what's askew...no doubt about it!

Thanks for your patience. I know this is frustrating.

Brandt

khad · June 2011

I have tested this and cannot reproduce any problem either. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_worried.png' class='bbc_emoticon' alt=':S' />

Just to be sure, try moving your current login item for LMPeople to the trash. Then please try saving the login manually like this:

1. Enter your username and password, but DO NOT submit the form.

2. Click the 1Password button in your browser's toolbar, and choose Save Login.

3. Set the Action field to Create New Login

4. Click the Save button.

Are you invoking 1Password before or after you close the overlay which states: "It has been detected that you are using an unsupported browser."

It appears to be working properly for me either way, but I don't actually have an account there to verify the login (only the form filling).

This is the URL saved in my login item:

[code]https://www.lmpeople.com/Auth/Login.aspx

[/code]

Is that the one you are using as well?

Please let me know. Thanks!

jalanh · June 2011

Khad,

Thanks for your help as well. Here is an ordered list of things I've done in response to your post.

1) I deleted my current 'LM People' entry in 1Password

2) Emptied the trash in 1Password

3) Browsed to https://www.lmpeople.com/Auth/Login.aspx

4) Clicked OK to acknowledge the unsupported browser overlay

5) Entered User Id

6) Entered Password

7) Clicked 1P->Save Login...

<img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/emoticon-0103-cool.gif' class='bbc_emoticon' alt='8)' /> Saved Login as new login with the name 'LM People'

9) Closed safari

10) Opened safari

11) Browsed to https://www.lmpeople.com/Auth/Login.aspx

12) Clicked OK to acknowledge the unsupported browser overlay

13) Click 1P toolbar and see 'No Logins Saved for this Website'

14) Click in the User Id or Password field

15) Click 1P toolbar and now see 'Fill & Submit LM People'

Jeff

[Deleted User] · June 2011

Jeff,

After step 11, please try the following and reply with your results:

[quote]

10) Opened safari

11) Browsed to [url="https://www.lmpeople.com/Auth/Login.aspx"]https://www.lmpeople...Auth/Login.aspx[/url]

12) Tried the [i][b]Cmd-\ shortcut.[/b][/i]

[/quote]

In addition, please try double-clicking the saved Login from within the 1Password desktop application.

Thanks.

Brandt

khad · June 2011

That is just the strangest thing. I have seen similar behavior before but I can't reproduce it on that particular site. In any event, I always love step 8. If you know what I mean. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/emoticon-0103-cool.gif' class='bbc_emoticon' alt='8)' />

The good news is that the site does work well in Chrome which is making use of our very latest form filling code, so we do have a "fix," but I do not currently have a time frame for when it will be ported to our Safari/Firefox extensions. There is a light at the end of the tunnel, though. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />

You could also give the 1Password extension in Google Chrome a try if you were interested in an immediate solution. I'd love to know how it goes if you do.

[Deleted User] · June 2011

[quote name='khad' timestamp='1307342094' post='28576']That is just the strangest thing. I have seen similar behavior before but I can't reproduce it on that particular site. In any event, I always love step 8. If you know what I mean. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/emoticon-0103-cool.gif' class='bbc_emoticon' alt='8)' />

[/quote]

I can't reproduce it either, and I've tried several times. Strange indeed.

Have to add, that I love step <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/emoticon-0103-cool.gif' class='bbc_emoticon' alt='8)' /> too!

khad · June 2011

Jeff,

It's a long shot, but do you have [url="http://8-p.info/greasekit/"]GreaseKit[/url] installed? There may be a conflict. If so, could you try uninstalling GreaseKit and see if that helps?

Thanks!

jalanh · June 2011

[quote name='khad' timestamp='1307342094' post='28576']

That is just the strangest thing. I have seen similar behavior before but I can't reproduce it on that particular site. In any event, I always love step 8. If you know what I mean. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/emoticon-0103-cool.gif' class='bbc_emoticon' alt='8)' />

The good news is that the site does work well in Chrome which is making use of our very latest form filling code, so we do have a "fix," but I do not currently have a time frame for when it will be ported to our Safari/Firefox extensions. There is a light at the end of the tunnel, though. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />

You could also give the 1Password extension in Google Chrome a try if you were interested in an immediate solution. I'd love to know how it goes if you do.

[/quote]

I don't regularly use Google Chrome, but decided to download it and test it with this website. The 1password extension works as expected with Google Chrome.

I saw your question below. Since I don't even know what GreaseKit is, I'm going to guess I don't have it installed. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/wink.gif' class='bbc_emoticon' alt=';)' />

Jeff

jalanh · June 2011

[quote name='bswins' timestamp='1307338449' post='28571']

Jeff,

After step 11, please try the following and reply with your results:

In addition, please try double-clicking the saved Login from within the 1Password desktop application.

Thanks.

Brandt

[/quote]

Pressing Cmd-/ didn't work... however double clicking from within 1Password did work.

Jeff

jalanh · June 2011

There's really no need to take up more of your time. I use the problem site about once a week so it's not a problem to just click in the 'username' field before I press cmd-/. As much as anything, I was surprised to see what appeared to be a bug in 1Password. I've had nothing but GREAT experience with the software. My intent here was to post a bug report and help provide feedback.

Again, thanks for all your help and thanks for such a great product.

Jeff

khad · June 2011

Thanks, Jeff! We are always happy to be of assistance. I'm glad that everything works well in our latest code (in Chrome). That is good news!

If you ever need anything else, please don't hesitate to let me know. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />

Cheers,

Login not listed in Safari right away

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