Search Field Stops Accepting Entries

MikeV99

On a pretty frequent basis (depending on how ofter it is used) I am not able to do a search on my iPad 2. I click in the search field, the keyboard pops up, I click a letter and the keyboard drops and nothing is entered. My workaround is to start another app, double click out, push on an icon until wiggly, and click on 1P's red icon to close it. After I reenter 1P everything is fine. Any ideas why?



Mike

khad

Hey Mike,



I have heard of this happening before. Whenever things get wonky on iOS I usually suggest a reinstall of the app in question. Note that following this procedure will erase any data stored in the 1Password app on your iOS device, so you'll have to set up your master password and Dropbox syncing again. If you do not sync with Dropbox, you will want to make sure to backup your data before performing this procedure:



http://help.agilebits.com/1Password_touch/backup.html



Once you have your data backed up (either synced with Dropbox or a special backup as outlined above) you can remove 1Password by pressing and holding on the 1Password icon until all the icons start to jiggle. Then you can click the X in the top left corner to uninstall 1Password. Once 1Password disappears, you can press the home button to stop the icons from jiggling. You can then either re-sync the 1Password app over from your computer, or download a fresh copy from the App Store.



I hope that helps. Please let me know.



Thanks!

MikeV99

Done! Now we wait to see if it fixed it!



Thanks.

khad

Thanks for the update. Please do let me know how it turns out!

schmegs

[quote name='MikeV99' timestamp='1307491945' post='28690']

On a pretty frequent basis (depending on how ofter it is used) I am not able to do a search on my iPad 2. I click in the search field, the keyboard pops up, I click a letter and the keyboard drops and nothing is entered. My workaround is to start another app, double click out, push on an icon until wiggly, and click on 1P's red icon to close it. After I reenter 1P everything is fine. Any ideas why?



Mike

[/quote]



I just installed 1Password on a brand new iPad 2, and I'm running into the same problem. It only seems to happen when 1Password resumes on the iPad instead of starting clean...



--Greg

khad

Thanks for the feedback, Greg! Please try reinstalling 1Password as described above. I know you said you just installed it, but it should resolve the issue for you. Please let me know.



Cheers,

MikeV99

Unfortunately the same problem has reoccurred. It clears up for a while if I force 1P to restart. Hence, reinstalling the app did not fix it.



Mike

khad

Hm. It can be really hard to resolve an issue if we can't reproduce it in our labs. So far none of us on the team have seen this behavior. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_worried.png' class='bbc_emoticon' alt=':S' />



Are there any steps you can take to reproduce the behavior with any consistency? Is there something I could try on my own iPad 2 to duplicate this issue?



We would love to nail this down and any further input is much appreciated.



Thanks for your help!

MikeV99

I understand your frustration. I have not been able to identify a pattern. One other issue that I periodically see is the loss of the index on the right side of the screen. I have not been able to identify a pattern for that either. A restart of the app resolves both issues.



A side question ... the window version allows one to define multiple categories for arranging entries. Is the any way to see those on the iPad/iPhone?

khad

I think the two issues [i]may[/i] be related. I have suspected a low memory issue for the search field issue, but I am pretty sure the disappearance of the alphabetical sort list is a low memory issue.



1. Open 1Password, visit any Login that has a lot of images or video that would use a lot of memory (Google image search is a good option. Be sure to scroll down a lot.)

2. Close the browser. You’ll see the app is trying to refresh the view/resize but the alphabetic sort list is missing. Rotating the app will refresh and return the sort list.



Do you see similar results with the search field under these circumstances? I don't have an iPad running iOS 4 handy to test and there are still some other issues in iOS 5 which prevent me from making an assessment which would be useful to you.



[quote]the window version allows one to define multiple categories for arranging entries. Is the any way to see those on the iPad/iPhone?[/quote]

Folders are supported on the iPhone (tap "More") but not currently on the iPad. [url="http://forum.agile.ws/index.php?/topic/120-feature-request-folders-on-ipad/"]Folder on the iPad[/url] is a feature that is on our radar for a future release.

MikeV99

I was able to cause the index to disappear and restore by rotating the iPad. However, the search feature was not lost at the same time.



The next time I lose the search capabiliy I shall check to see if rotating resolves it.



Mike

brenty

[quote name='MikeV99' timestamp='1308063416' post='29168']

I was able to cause the index to disappear and restore by rotating the iPad. However, the search feature was not lost at the same time.



The next time I lose the search capabiliy I shall check to see if rotating resolves it.



Mike

[/quote]



Hey there, Mike!



I am poised to receive my iPad 2 in a few days (hopefully this one isn't defective!), so I will be doing some testing of a few other reported issues at that time. If you can provide any additional context, I will be glad for the chance to add your issues to my queue. I will be using a 16GB WiFi iPad 2, and at this point I plan on setting it up as a new iOS 4.3.3 device using my Windows 7 64-bit machine (not my regular 10.6.7 system).



Did you set yours up as a new device, or did you use a backup from another iOS device as a starting point? Have you jailbroken it (or the device you restored from)? I have so far not seen any of these issues on my original iPad (and I do some crazy stuff there!), but I am hopeful that the iPad 2 may help me pin some of this down. Please let me know if you have any additional thoughts. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/smile.gif' class='bbc_emoticon' alt=':)' />

MikeV99

New device and built from scratch. No JB. IOS 4.3.3 and iTunes on a XP systems. MobileMe for syncing an iPad 64KB+G, an iPad 2 64KB+G, 2 iPhone 4s, 2 XP desktops, and one Vista laptop (not used for iTunes). My wife uses the iPad 1- her usage probably would not run into such issues.



I wish I could find the pattern for you.

brenty

[quote name='MikeV99' timestamp='1308102409' post='29215']

New device and built from scratch. No JB. IOS 4.3.3 and iTunes on a XP systems. MobileMe for syncing an iPad 64KB+G, an iPad 2 64KB+G, 2 iPhone 4s, 2 XP desktops, and one Vista laptop (not used for iTunes). My wife uses the iPad 1- her usage probably would not run into such issues.



I wish I could find the pattern for you.

[/quote]



No worries, Mike! It's [i]our[/i] job to find the pattern. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/wink.gif' class='bbc_emoticon' alt=';)' />



The additional info you have provided should help point us in the right direction. We will let you know what we find! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/smile.gif' class='bbc_emoticon' alt=':)' />

MikeV99

FYI, I had not used my iPad for a few hours. I started it up, entered my iPad pin, and clicked on the 1P app and entered my master password. The search field had letters left over from the last time I had used it. Clicked on the X to clear it and tried to enter a new search phrase but could not. I tried rotating the iPad, no change. I tried tap and hold to bring up a paste option but it failed as well. Tapping on the shift key, the numerics key, or any key was ignored and the keyboard dropped out of sight. I restarted the app to clear things. I do not know if the sequence can be repeated.

khad

Thanks for the additional details. So far I have only seen this reported by a couple other users. I have seen it myself once (maybe twice) but cannot reproduce it. It is kind of driving me insane. Especially since it seems to happen so readily on your iPad. How odd!



It seems as though it only happens after 1Password has been backgrounded. That is, on a fresh launch (either after a device restart or manually quitting 1Password by tapping and holding on it in the fast app switcher and then tapping the red minus sign) the problem never exists. Is that a fair assessment?

MikeV99

Normally I am pretty good at finding a pattern -- good at breaking things. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/huh.gif' class='bbc_emoticon' alt=':huh:' /> However, everytime I think I have come up it with something, I try it and it does not fail.



The one thing I do know. It never happens after booting the device. If it occurs, restarting the app (clicking the red dash) clears it up.



I suspect that most folks do not use the search feature as much as me. I have a lot of entries and sometimes I need to search rather than use the index to find the item. It is a shame that the app does not have an option to log events in a finite size log. Maybe something would show up then.



In any event, I shall keep watching to see if I can find a way to cause it.



Mike

khad

Do you use the built-in browser much (or at all)? Some folks only use 1Password to look up passwords or to copy/paste them into other iOS apps. If there is a low memory condition (just a rather unfounded hunch) the issue should arise after browsing some "heavy" websites. If possible, try using 1Password without using the built-in browser for as long as you can stand to see if the issue still pops up.



Thanks for your help with this.

MikeV99

Yes, I use the built-in browser a lot. I shall stop using it and do the link for a while. It is a shame you are forced into using a built-in browser. I can also save the logins in Atomic Browser & Safari, but then that would not test anything.



I can cause a low memory situation by heavy use of the built-browser which causes the index to disappear until I rotate the iPad. I have not seen the loss of the keyboard in that situation though.



Mike