1Password 3.6.0 Firefox 5 troubleshooting

rogerlodge

Hi,



I am running mac 10.6.7, I have gone through the steps suggested in the [url="http://forum.agile.ws/index.php?/topic/5166-firefox-5-support-added-in-1password-360/"]sticky[/url] about installing the 1pass extension to be compatible with FF5. The extension is visible in my browser buy doesnt populate with my 1pass data. I cant login to any of websites as a result, when i created an account for this forum it didnt attempt to create a new login file etc..... what am i missing?



thanks

RL

skeskali

Hi,



I've followed the steps in [url="http://forum.agile.ws/index.php?/topic/5166-firefox-5-support-added-in-1password-360/"]this thread[/url] but I still can't get 1Password to work in Firefox 5. Oddly enough, there are two occurrences of Firefox in my 1Password preferences window, but I only have one installation of Firefox on this machine.



I'm running OS X 10.6.7, Firefox 5 and 1Password 3.6.0. Thanks for any help you can provide.

brenty

Hey there, skeskali!



Welcome to the forums! I think I can help you with this.



Please try using the "Remove All Extensions" button in Preferences > Browsers in place of step 4, and then restart your Mac after the superfluous step 5. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/wink.gif' class='bbc_emoticon' alt=';)' />



Hopefully, that resolves the issue for you. If not, could you please send us a Diagnostics Report to help track the problem down? You can generate one in 1Password on your Mac by going to Help > Troubleshooting > Diagnostics Report... Just send this to support@agilebits.com , and be sure to include a link to this thread for context.



If you have any other questions at all, please do not hesitate to ask. Thanks for using 1Password! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/smile.gif' class='bbc_emoticon' alt=':)' />

brenty

[quote name='rogerlodge' timestamp='1308844619' post='30145']

I am running mac 10.6.7, I have gone through the steps suggested in the [url="http://forum.agile.ws/index.php?/topic/5166-firefox-5-support-added-in-1password-360/"]sticky[/url] about installing the 1pass extension to be compatible with FF5. The extension is visible in my browser buy doesnt populate with my 1pass data. I cant login to any of websites as a result, when i created an account for this forum it didnt attempt to create a new login file etc..... what am i missing?

[/quote]



Hey, rogerlodge!



Welcome to the forums! I hope you don't mind, but I merged your post here. Please try my suggestion above, and if that doesn't resolve the issue for you send us a Diagnostics Report. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/smile.gif' class='bbc_emoticon' alt=':)' />

labcbake

I kept getting blocked but reinstalled Firefox. It worked on both my computers

[Deleted User]

Hello labcbake and welcome to the Forums!



Thanks for posting your experience! I'm glad you are up and running despite the initial problems.



Great to have you with us.



Cheers!



Brandt