This is a staging forum for AgileBits, not an official support forum. Visit http://discussions.agilebits.com instead.

"Data not available"

MacChelsea
MacChelsea
in Mac
Starting from yesterday, when I enter the master password "at the gate", the system returns "Data not available". So I've followed the instructions by opening and unlocking the 1Password app, and Remove and Install the extensions. But still it doesn't work. So 1Password is now totally dysfunctional.

<img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/angry.gif' class='bbc_emoticon' alt=':angry:' />
Flag

Comments

  • khad
    khad Social Choreographer ✭
    As I mentioned in my reply to the other thread we have going, please be sure you are running the latest beta version of 1Password (3.6.1.BETA-2) and its associated Safari 5.1 extension (3.6.5.BETA-23) since we have made some improvements which may resolve the issue for you.



    If you are still having trouble, could you please email us your Diagnostics Report? To generate the report from 1Password on your Mac, open 1Password and select Help > Troubleshooting > Diagnostics Report. Then attach the entire file to an email to support@agilebits.com.



    Please include a link to this thread in order that we might more quickly "connect the dots" when we see your Diagnostics Report in our inbox.



    [color="#FF0000"]Please do not post your Diagnostics Report in the forums, though.[/color]



    Thanks!
    Flag