Website with non-standard login

tarredlog

<div class="IPBDescription">2 "Usernames" required</div>https://www.myedocumentsuite.com/home_EDEL.htm requires a Financial Institution number and a User Name on the first screen. 1Password tries to fill my User Name in the Financial Institution field and leave the User Name field blank.

khad

Hey tarredlog,



I'm sorry that you are having trouble with this site. Could you tell me what version of 1Password, OS X, and web browser you are using?



The good news is that the sample Login I saved appears to work well in Chrome and Safari 5.1 which are making use of our very latest form filling code, so we do have a "fix," but I do not currently have a time frame for when it will be ported to our Firefox extension. There is a light at the end of the tunnel, though. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



You could also try the 1Password extension in Google Chrome or the very latest version of Safari (5.1) if you were interested in an immediate solution. I'd love to know how it goes if you do.



Manually saving a login can be useful for logins that are either problematic to begin with or were once working but have since stopped. Doing this allows 1Password to refresh everything it "knows" about the page. Login pages often change as websites are updated and this can be a necessary but very useful tip:



1. Enter your username and password, but DO NOT submit the form.

2. Click the 1Password button in your browser's toolbar, and choose Save Login.

4. Click the Save button.



If you are still having trouble, please take a look at our "Website Login Issues" guide:



http://help.agilebits.com/1Password3/login_issues.html



Note especially that editing the login to change the Submit value from "If Autosubmit is ON" to "Never" works on a lot of sites which modify the form before submitting it or are looking for a literal key press or mouse click. This will give you the chance to actually give them what they are looking for by submitting the form yourself rather than allowing 1Password to do it on your behalf.



I hope that helps. Please let me know.



Thanks!