entering master password - nothing happens

mmjaeger

Hello

When hitting enter, nothing happens - the popup just stays where it is? any ideas? using os x lion and safari 5.1

Prufrock

I have also seen this intermittently. I think it's a freeze -- I've also seen it freeze black.

brenty

[quote name='mmjaeger' timestamp='1311286802' post='32787']

Hello

When hitting enter, nothing happens - the popup just stays where it is? any ideas? using os x lion and safari 5.1

[/quote]



Hey there, mmjaeger!



I am sorry for the trouble. Please try reinstalling the extension. Just follow these steps:





[color=#1c2837][b]Remove the 1Password extension[/b][/color]



[list=1][*]Open Safari[*]Go to the Safari Menu > Preferences > Extensions[*]Select the 1Password extension[*]Click “Uninstall”[*]Close Safari[/list][color=#1c2837][b]Reinstall the Safari extension[/b][/color]



[list=1][*]Open 1Password[*]Go to the 1Password Menu > Preferences > Browsers[*]Click the “Install Safari Extension” button[*]When prompted, click “Install”[/list]

[font="Arial"][size="2"][color="#1c2837"]I hope this helps. Please let me know. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/smile.gif' class='bbc_emoticon' alt=':)' />[/color][/size][/font]

mmjaeger

actually, I figured this one out earlier and it did the trick so far - thanks for your help.

khad

[quote]However, in Safari 5.1…will not open when I entered my Master Password[/quote]

From the [url="http://help.agilebits.com/1Password3/troubleshooting_safari_5.1.html#private_browsing"]Safari 5.1 troubleshooting guide[/url]:



[indent]If you are having trouble unlocking 1Password in Safari 5.1 after having used Private Browsing mode, [b]please try relaunching Safari after disabling Private Browsing[/b]. There is an issue we are working to resolve in which the extension will not unlock after relaunching Safari when Private Browsing was enabled when Safari was last quit.[/indent]

Does this apply to your situation?



Please let me know. Thanks!

mmjaeger

[quote name='khad' timestamp='1311402184' post='33224']

From the [url="http://help.agilebits.com/1Password3/troubleshooting_safari_5.1.html#private_browsing"]Safari 5.1 troubleshooting guide[/url]:



[indent]If you are having trouble unlocking 1Password in Safari 5.1 after having used Private Browsing mode, [b]please try relaunching Safari after disabling Private Browsing[/b]. There is an issue we are working to resolve in which the extension will not unlock after relaunching Safari when Private Browsing was enabled when Safari was last quit.[/indent]

Does this apply to your situation?



Please let me know. Thanks!

[/quote]



could be - couldn't tell you for sure though - I regularly switch between private and normal browsing mode.

khad

That sounds like the issue.



If you find the problem occurring when you have not used Private Browsing mode in a couple relaunches of Safari, please let me know. We are working on resolving the Private Browsing issue.