New problem with last update

Denise1985

<div class="IPBDescription">moved from 1Password for Windows BETA forum</div>Hi



I am on a Macbook Pro using Snow Leopard and since updating, I get the following message whenever I try to log in with my master password.



Data not available Please open and unlock 1 Password app to update extension data.



Can you help me please???

DBrown

Denise, I hope you won't mind my moving your question to the 1Password for Mac forum, where it'll get a faster response from the experts.

khad

Thanks, DB! I'll take it from here. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_bigsmile.png' class='bbc_emoticon' alt=':-D' />



Denise, I'm sorry that you are having this trouble. Let's try to simply reinstall the extension and see if that does the trick:



[b]Remove the 1Password extension[/b]



[list=1]



[*]Open Safari

[*]Go to the Safari menu > Preferences > Extensions

[*]Select the 1Password extension

[*]Click “Uninstall”

[*]Close Safari

[/list]

For good measure, please restart your Mac at this point.



[b]Reinstall the Safari extension[/b]



[list=1]



[*]Open 1Password

[*]Go to the 1Password menu > Preferences > Browsers

[*]Click the “Install Safari Extension” button

[*]When prompted, click “Install”

[/list]

I hope that helps. Please let me know.



Thanks!