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Something doesn't work

GerryH
GerryH
in Mac
I also am not getting the new version to work. Doesn't apply either name or password at all. Like it just stopped working.. I have made no other changes to my system.

Running Snow Leopard 10.6.8 on Mac Pro
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Comments

  • khad
    khad Social Choreographer ✭
    Welcome to the forums, Gerry! I apologize for the late reply. We have been pretty busy since Lion was released. I'm sorry that you are having some trouble. Let's make sure you're all set up with the latest version of 1Password and our new extension, which supports Safari 5.1 on Lion and Snow Leopard. If you just upgraded to Lion or Safari 5.1 on Snow Leopard, please follow these steps:



    - Update 1Password: Quit Safari, open 1Password, and go to 1Password > Check for Updates to make sure you're running the latest version

    - If there is an update waiting for you, perform the update, and once 1Password restarts, enter your Master Password to unlock it.

    - 1Password should then prompt you to install our updated extension that supports Safari 5.1. This will automatically start Safari to begin the installation.



    If you're already running the latest version of 1Password but the 1P button in Safari is not working, let's try a clean re-install of the extension:



    - In Safari, go to Safari > Preferences > Extensions, then click 1Password in the left sidebar there. Click the uninstall button, and quit Safari.

    - Now in 1Password, go to 1Password > Preferences > Browsers, and click the "Install Safari Extension" button.

    - This should automatically start Safari to begin the installation.



    When the installation is done, you will have a new, redesigned extension that gives you more and faster access to more of you data right in the browser. We're still working on reimplementing all of the features from the previous extension. The new extension means that it is now an official Safari extension, will automatically update to new versions, and is compatible with new technologies and rules that Apple introduced in Lion and Safari 5.1. Check out this document for a quick intro to the new extension:



    http://help.agilebits.com/1Password3/safari_5.1_intro.html



    And take a look at the top right section of our 1Password FAQs page for answers to common questions and troubleshooting guides:



    http://help.agilebits.com/1Password3/faqs.html



    If you are still having trouble, could you be a bit more specific about what version of 1Password and web browser you are using? Could you tell me what steps you are taking, what you are expecting to happen, and what is actually happening?



    It can be hard to resolve and issue if I don't know what the issue is. Thanks for your help with this. I look forward to getting everything working for you. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



    Cheers,
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