Fidelity login issues

kevinbreit

I too have had problems with Fidelity. The page with the error is simply www.fidelity.com and I try to login on the top left where it says "Log in" with a grey box.

khad

Hey Kevin,



I'm sorry that you're having this problem. Please try saving the login manually like this:



1. Enter your username and password, but DO NOT submit the form.

2. Click the 1Password button in your browser's toolbar, and choose Save Login.



Using the above technique I was able to save and fill a sample login in Safari at:



https://login.fidelity.com/ftgw/Fas/Fidelity/RtlCust/Login/Init?AuthRedUrl=https://oltx.fidelity.com/ftgw/fbc/ofsummary/defaultPage



Manually saving a login can be useful for logins that are either problematic to begin with or were once working but have since stopped. Doing this allows 1Password to refresh everything it "knows" about the page. Login pages often change as websites are updated and this can be a necessary but very useful tip. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



If you are still having trouble, please take a look at our "Website Login Issues" guide:



http://help.agilebits.com/1Password3/login_issues.html



Note especially that editing the login to change the Submit value from "If Autosubmit is ON" to "Never" works on a lot of sites which modify the form before submitting it or are looking for a literal key press or mouse click. This will give you the chance to actually give them what they are looking for by submitting the form yourself rather than allowing 1Password to do it on your behalf.



[b]I did have to go in and manually edit the login to include the actual username, though, since the Fidelity site replaces the first characters with asterisks.[/b]



I hope that helps. Please let me know.



Thanks!