Uses Old Username and Password

ras

I just upgraded to the latest 1 Password, and now that I changed a application password, 1Password insists on using the OLD information even though I can find it nowhere in the 1Password app. I have updated everything, installed the new Safari extension, emptied the trash, logged out and back in, but no luck. Ideas?



Bob



1Password



Version 3.7.2.BETA-2 (build 31094)



Safari



Version 5.1 (6534.50)

khad

I am sorry that you are having this problem, Bob. Let's get this resolved for you.



[url="http://help.agilebits.com/1Password3/troubleshooting_safari_5.1.html#extension_data_does_not_match_the_main_application"]From the User Guide[/url]:



It is possible that the Safari extension database (including a recently changed master password) is out of sync with the data in the main application. To resolve this try using Help > Troubleshooting > Restart Agent from the 1Password menubar. If that doesn’t work, you may need to reinstall 1Password’s Safari Extension:



Remove the 1Password extension



[list=1]



[*]Open Safari

[*]Go to the Safari menu > Preferences > Extensions

[*]Select the 1Password extension

[*]Click “Uninstall”

[*]Close Safari (using Command-Option-Q on Lion)



[/list]

Reinstall the Safari extension



[list=1]



[*]Open 1Password

[*]Go to the 1Password menu > Preferences > Browsers

[*]Click the “Install Safari Extension” button

[*]When prompted, click “Install”

[/list]

I hope that helps. Please let me know.



Thanks!